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Product Manager

4 months ago

Manukau, Auckland, New Zealand COUNTDOWN NZ SUPPORT Full time
Key role in the future of technology to build a world-class product practice

  • Enable great Customer and Team experiences in customer interactions
  • Competitive Salary + Bonus + Grocery discount + Hybrid working
**Ready to make an impact?
At WooliesX NZ, we're accelerating our ambition to create highly personalised, seamless and connected experiences for our customers.

To help us succeed, we're looking for a Product Manager for Customer Care & CRM to join our Product Practice here in Aotearoa.


Joining our talented team, you're accountable for delivering end to end business and customer value by owning the product strategy, discovery and delivery of your product.

Our Product Managers have strategic influence, commercial accountability and they inspire cross-functional teams to build industry-leading products to solve real problems for our customers and maximise business value.

As a Product Manager you are also a key contributor towards the mission and vision of our Product Practice.

**About the Role | Mō te Tūranga

The focus of this Product Manager role is to lead the technical squad toward strengthening and maturing our CRM, shaping the digital experience for our agents and growing complementary service channels, as appropriate.

Looking to the future, there is significant scope to work closely with our Customer Care and Digital teams to ensure that best-in-class service experiences for our customers are prospectively built into WooliesX NZ's current and future deliverables.


In this role, you'll be responsible to:

  • Collaborate across Squads, Tribes, Customer Care and wider Business Stakeholders to champion digital Customer Care tools and to maximise end-to-end value
  • Lead the Customer Care & CRM squad through outcome focused (OKR) discovery, delivery and iteration
  • Be comfortable in a Product Management role within an API and eventdriven digital ecosystem
  • Stakeholder engagement with Customer Care to ensure that digital tooling is value add, fit for purpose and enables agents to provide an excellent customer service experience
  • Work closely with Architecture and the wider Woolworths Group to align with key Technology Roadmaps
  • Foster a sustainable culture of high performance and lead by example
  • Understand your product; its customers, value potential, roadmap, lifecycle and performance; and share this with clarity and enthusiasm around our business
  • Join WooliesX NZ's product community to contribute, learn, share and become a product evangelist at our organisation
**About You | Mōu
We're looking for a Product Manager who enjoys inspiring and motivating teams to deliver innovative solutions.

To succeed in this role you will:

  • Be data driven, customer obsessed and outcome focused
  • Have experience constructing a product roadmap and managing a backlog
  • Have strong stakeholder and relationship management skills
  • Be comfortable leading in a technical domain
  • Optionally, experience in similar fields, such as Customer Care, CRM, self service tools
**Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.


There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We offer a diverse range of career opportunities across our ecosystem.

Woolworths
Cartology, Vineonline & WooliesX
Primary Connect
Wholesale Distributors Limited (Super Value & Fresh Choice)


We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

**Come as you are | Nau mai, whakatau mai
We're an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you're smart and good at what you do, let's work together | Me mahi tahi tatou