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Shift Manager
4 months ago
**Duties And Responsibilities**
Shift Manager is responsible for managing the operations of the store during their shift. They will need to ensure they achieve sales targets, operational efficiency, and profitability targets. Supervising and directing the workforce, assisting the management in making staffing decisions (i.e. hiring, training, evaluating, disciplining, staffing and scheduling). They will ensure customer satisfaction, product quality, and the execution of Company standards and policies, including operational, Food Safety and Health & Safety policies and procedures, in their store. The Shift Manager is responsible for providing the appropriate coaching and support to their team around procedures and policies during their shift, ensuring that their store achieves and maintains the required performance standards.
As a Shift Manager you will:
- Follow instructions of the manager to achieve all financial targets allocated by the restaurant as per the annual operating plan and/or quarterly forecasts.
- Follow instructions of the manager to Manage COGs %, food waste, labour, cash variance, and all other semi variables ensuring targets are achieved.
- Accurate reporting complete in a timely manner.
- Operate within established guidelines for expenditure and approval authority,
- Ensure that approval is obtained from Manager/Owner where required.
- Provide an excellent level of customer service and drive a customer service culture across the store.
- Be responsible for running shifts and train and coach staff and drive performance.
- Provide input towards staffing and stock requirements.
- Resolve simple and basic complaints of the customers.
- Resolve simple conflicts within staff members.
- Assist staff members at busy times.
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