Service Desk Analyst

2 weeks ago


Manukau, Auckland, New Zealand Eclipx Group Full time

Description
- **ASX 300 listed financial services organisation**:

  • Flexible & hybrid working arrangements:

  • Ellerslie location

Do you want to:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where 'C-A
  • R-E' are their values?
- have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company.

We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.


Who we're looking for:

In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.


You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company's service desk portal.


Customer satisfaction will be your top priority You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.


What you'll be doing:

  • Answer calls to the internal Technical Support phone line.
  • Troubleshoot and resolve level 1 IT issues.
  • Escalate tickets to the level 2/3 IT support staff when required.
  • Triage tickets submitted to through the company's Jira Service Desk portal.
  • Windows and Mac desktop support.
  • Provision new hardware.
  • Imaging of laptops
  • Software installations.
  • Work on a rotating roster between 7am and 7pm.
  • Occasional after hours or weekend work may be requested.

Requirements:

  • Qualification in IT is preferred.
  • Minimum experience in Technical Support.
  • Active Directory


Office 36
  • Microsoft Exchange
  • Windows 10 and Mac OS
  • Windows Server
  • Basic network skills
  • Customer Service

Benefits

  • 7 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a 'Dress for your Day' policy.
- flexible and hybrid working arrangements.
- an extensive range of other employee benefits.
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