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Customer Services Officer

4 months ago

Porirua, Wellington, New Zealand Porirua City Council Full time

All about the role
We've got an exciting opportunity for you Join a great team providing excellent customer service. You will bring your friendly and positive approach to welcome over 500,000 customers to Te Rauparaha Arena.

This role will enable you to interact with customers face-to-face and over the phone.

You will need to maintain knowledge of all of our activities, pricing and events and have the ability to pick up systems easily.

Experience working in a fast-paced customer service environment is also desired.

This is a part-time role providing cover to both receptions at

Te Rauparaha Arena:
the front foyer and at the fitness centre. The shifts will be on a rostered basis, and may be on any day of the week.

These receptions are open 7 days:
between 5:00am and 9:30pm during the week and from 7:00am to 7:30pm on weekends. If you have restrictions on your availability, please let us know in your cover letter.

Porirua City is a living wage accredited employer and the starting hourly rate for this is from $24.16.

All about you
This dynamic role, will embrace your organisational skills, with your passion for providing great customer service.

You'll need to show us that you:
- are friendly and welcoming in your approach, creating an exceptional customer experience
- have previous experience in a customer service role
- can work efficiently while paying attention to detail and are a quick learner
- have excellent computer skills
- enjoy working in a team and meeting new people
- can thrive in busy environments and keep your cool in pressured situations
- can put the customer at the front of your decision making
- currently hold, or are willing to obtain, a first aid qualification

All about Porirua City
Working for Porirua City is an opportunity for you to make a real difference in the community. You'll be welcomed into a team that's collaborative, values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it's the perfect place to work.

What you need to do now
Applications need to be received via our Careers Portal by Thursday 26 January 2023.

Permanent Part Time

Job no:
AMAL35173

Location:
Porirua

Closing Date:
Thursday, 26 January 2023