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Technical Service Advisor

1 month ago

Porirua, New Zealand Stellar Recruitment Full time

Drive Customer Satisfaction Through Exceptional Vehicle Servicing
- Join a Dynamic Team in The Heart of New Zealand's Transport Industry
- Competitive Pay, Medical Coverage, & Room for Career Growth

**About the Company**
Our client describes themselves as the driving force behind New Zealand's transportation industry. As your leading industry partner, they are committed to keeping New Zealand moving with world-class transport solutions that prioritise safety, sustainability, and lifetime value.

**About the Role**
As a Technical Service Advisor based in the Porirua branch, you will play a pivotal role in delivering exceptional service to valued customers. Your primary responsibilities will include inspecting, discussing, organising, and updating customers on the servicing of their vehicles. You will work closely with the team to ensure that customers' needs are met efficiently and professionally, aligning with the company's vision, mission, and values.

**Responsibilities**
- Inspect vehicles and engage with customers to address issues.
- Efficiently manage job bookings, credit checks, and updates.
- Collaborate closely with technicians and the parts department.
- Ensure precise costing for repair orders.
- Stay well-informed about our comprehensive range of products and services.
- Have a deep understanding of technicians' roles to optimize job allocation.
- Strictly adhere to safety protocols and provide guidance to customers.
- Promptly report any incidents to maintain a safe working environment.
- Swiftly respond to customer inquiries.
- Maintain a consistently professional appearance to uphold our company's image.

**Skills & Qualifications**
- Mechanical knowledge.
- Strong communication skills.
- Literacy, numeracy, and IT skills.
- Professional demeanor.
- Ability to work effectively under pressure.
- Relevant automotive qualifications are preferred.
- Previous experience in a similar role is preferred.

**Join the Team and Enjoy the Following Benefits**
- Competitive salary range of $70,000 to $94,000, depending on your experience and qualifications.
- Thrive in an exciting and fast-paced heavy automotive environment.
- Comprehensive medical insurance coverage with NIB for you and your family.
- Access to traineeships and apprenticeship programs for professional growth and development.

**How to Apply