Senior Application Support Specialist
2 weeks ago
Our award-winning software provides customers insights that help them make more informed, data driven decisions, improving efficiencies and boosting their bottom line.
Organically funded, we have grown from a small startup, building data and analytics products in the UK in 2001 to 300 people and 6 offices across the world, with headquarters in Sydney, Australia, and a Product & Platform team right here in Christchurch.
What will I be doing?
- Troubleshoot to identify the cause of a problem, provide workaround resolutions, root cause analysis
- Solve complex and escalated cases from Support Analysts
- Work closely with internal teams on deployment, support and upgrades
- Provide support to cloud and onpremise installations of Phocas
- Maintain, create and improve support knowledge base
- Automate repetitive workflows and use IaC tools to improve infrastructure reliability and repeatability
- Incident response coordination and communication
Your background includes:
- Experience implementing BI solutions, or being a superuser of a BI solution, like Phocas
- Experience with software development mythologies and tools (e.g. Git, Octopus Deploy, JIRA)
- Experience with Cloud Platforms & Services ( e.g. AWS ),
- Experience with Scripting ( e.g. PowerShell, Bash, Python, Go )
- Experience with InfrastructureasCode ( e.g. Terraform, Ansible, AWS SSM )
About you:
- Inquisitive with a growth mindset keen to learn, teach, and grow
- Flexible and selfmotivated
- Love researching and finding solutions to complex problems
- Interested in facilitating exceptional customer outcomes
- Have completed a relevant tertiary qualification
Benefits - what's in it for you?
- Competitive salary and stock options plan
- Benefits include life, income protection insurance and subsidised health cover
- Work with some of the best tech talent in Christchurch
- Central location with free parking and easy motorway access
- Flexible hybrid working policy
To all recruitment agencies:
Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.
Phocas is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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