Digital Applications Support Team Lead

2 weeks ago


Hamilton, Waikato, New Zealand Alexander James Full time

Contract Type:

  • Full Time
    Location:
  • Waikato Area
  • Waikato
    Industry:
  • IT & Telecomms
    Contact Name:
  • Katie York
    Contact Phone:
  • Katie York
    Date Published:
  • 25Jun2023
    Our Client:
LIC is a dairy farmer owned co-operative which empowers livestock farmers through the delivery of superior genetics and technology.

Their team are experts in their field and are not only passionate about Agri-technology but also believe in accountability and agility.


LIC is looking for an experienced lead for the Digital Applications Support Team to be responsible for ensuring the team is providing effective support and delivery outcomes for a range of stakeholders.


The Role:


Working collaboratively with the Technology group and reporting to the Platform and Operations Manager, this team of is responsible for technology, development, delivery, maintenance, and operation of LIC's core business systems.


As the Digital Applications Support Team Lead, you will support your team in the growth of the LIC digital products, support growing technology productivity tooling, and provide an increased level of leadership to ultimately build a more technically, fulfilled and capable team with improved outcomes for farmers and staff alike.


By providing hands on support to the Digital Applications Support Team and leadership to other teams within the Technology group you will be an integral part in developing support models for digital products and champion an efficient and consistent best practice approach to supporting software.


To be Successful in this Role:

Acting as the product owner comes as second nature to you, as does supporting your team to achieve best practice processes and service management.


Ideally you will have:

  • At least five years' experience working in a Software Support and/or Systems Analysis environment bonus points for experience leading a Software support team.
  • Exceptional collaboration, communication, and documentation skills.
  • Proven experience or knowledge with Agile methods and practices qualifications in this area are highly desirable.
  • Proven experience or knowledge of core ITSM processes including Incident Management, Problem Management and Change Management.
  • Experience and or excellent working knowledge of support model structures (e.g. traditional tiered vs shared/swarming).
  • Technical skills such as writing SQL queries, Atlassian, Miro, MS 365, MS Teams are highly desirable.

The Benefits:

  • Based in the Waikato, LIC offer a flexible working style
  • Competitive remuneration package
  • Company culture like no other

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