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Associate Director- Operating Model Specialist

4 months ago

Manukau, Auckland, New Zealand KPMG Full time
KPMG is one of the most trusted and respected global professional services firms.

Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow.

We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.


  • Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

KPMG's Advisory
business partners with clients to help them address complex business problems to ensure sustainable business outcomes; from distilling 'big data' to reveal valuable insights, to improving operational performance, optimising risk, restructuring an operation or seizing a new business opportunity.

The opportunity:

  • A role as a Associate Director
  • Operating Model at KPMG will see you working with our clients at multiple levels to review and redesign their operating models. We pride ourselves on the codesign of innovative changes that make a real impact in the market, and align to strategy, executed through roadmaps to achieve their desired future state.

Day to day you will:

  • Support organisational operating model design, reimagining our clients deliver and create impact from their processes, technology, service delivery, people, governance and insights/data in the future.
  • Be a strong conceptual thinker with the ability to bring ideas into pragmatic, real world future operating models with strong value propositions and tangible benefits.
  • Negotiate and deliver on client expectations.
  • Ensure customer/stakeholder satisfaction enabling the development of business across a wide range of industries.
  • Identify and proactively respond to new business opportunities to provide added value to clients.
  • Assist with staff supervision, counselling, review and on the job coaching of staff on individual engagements.
  • Contribute to the development and marketing of new products and services.
  • Actively seek feedback from clients to ensure our service quality is maintained.

What you'll bring to the team:

  • Minimum 7 years experience in Management Consulting working across multiple sectors, ideally with strategy, customer and/or operating model experience.
  • Consulting experience in a similar environment (preferred).
  • A strong understanding of how operating models are influenced by and interact with, business strategy and business models.
  • Knowledge of digital operating model trends, drivers and exemplars.
  • Demonstrable track record of building lasting client relationships, winning new business and developing existing business.
  • Experience in coaching and mentoring junior team members.
  • An ability to develop and maintain effective working relationships with project teams.
  • A 'cando' attitude and a strong sense of ownership to get the job done in a practical and pragmatic fashion.
  • Excellent problem solving abilities.
  • Business development experience.
  • An ability to work in a multidisciplinary team.
  • Proven written and oral communications skills and strong interpersonal skills

Life at KPMG


We offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance.

We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG.


As a KPMG employee, we will offer you:

  • — Access to the firm's annual incentive scheme
- — Opportunities for local and international secondments
- — Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
- — The ability to work from overseas and extend time connecting with friends and family outside New Zealand
- — Flexible leave options, including the ability to purchase additional annual leave
- — Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents

  • A paid professional association membership of your choice
- — Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
- — A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
- — The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
- — The opportunity to participate in Green Team activities, as we work toward reducing the firm's environmental footprint and become carbon zero by 2030
- — An invitation to join y