Service Desk Analyst
2 weeks ago
- Exposure to multiple systems, technologies, and innovative projects
- Fulltime permanent role, Auckland CBD Location
He angitūtanga:
The opportunity
Auckland Council is on a continued and significant transformation journey and as a result has grown to become one of the largest Information Communications and Technology Services (ICT) capabilities in New Zealand.
This presents a unique opportunity for an experienced ICT professional to come and join us in this exciting complex and energized environment in a full-time permanent role capacity.
Along with the key responsibilities of this role, you are to receive and accurately capture requests for Support or Services, analyse all requests and, where possible, resolve at the first point of contact.
He kōrero mōu:
About you
It is essential that you have at least 2-3 years' experience in a similar role.
Your strong administration experience of MS Active Directory users, groups and policies, Exchange, Office 365, along with your qualifications such as ITIL Foundation V3 and/or your Education Certificate in Computer Science/Information Technology are paramount in this role.
Since this role will be heavily focused on meeting agreed service level agreements for customer inquiries and incidents, your excellent interpersonal skills, personal resilience, and strong drive to achieve outcomes will be heavily put into practice.
Ngā āhuatanga kei a mātou:
What we offer
We offer a well-established, supportive team, amazing learning opportunities and exposure to multiple systems, technologies and projects.
Auckland Council prides itself in its investment in innovative new technologies and work practices, thereby providing an excellent opportunity to start a career in one of the most sought-after organisation in New Zealand.
Whakamaua kia tina Be the howApplications close
17th June
Band **E
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