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Team Leader- End User Technology
2 weeks ago
- Lead and empower a technology team of experts in their field.
- Salary of $133, 830 per annum (Industry rate inclusive)| 5 weeks annual leave | Suite of free insurances
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better.That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our RoleThe Team Leader - End User Technology has an overall responsibility for the day-to-day management, resource planning and work allocation of the End User Technology Team.
This team delivers excellent customer service and operational management of all end user devices and associated services.This role includes both people leadership and 'hands on' operational support as a technology specialist.
Ngā pūmanawatanga ōu - What you will bring
The Team Leader - End User Technology responsibilities are:
- To lead a team of end user technology engineers, providing technical and professional growth through assignments, mentoring, and technical training.
- The daytoday management and support of Technology hardware and software provided by Kāinga Ora in line with industry best practice and to agreed service levels.
- Proactive management of customer requirements and expectations as well as implementation of action plans to improve the customer experience.
- Provide technical leadership and give opportunities for leadership to their people.
- To carry out Trend analysis of Customer interactions to drive service improvements
- To contribute to strategies relating to End User Technologies
- To contribute to capacity planning and capital replacement of hardware assets
- To recruit, train and mentor staff.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our ValuesOur values were developed by us, for us. They unite us as an organisation and guide how we work every day.
Our values are:
- Manaakitanga
- People at the Heart
Mahi Tahi
- Better Together
Whanake
- Be Bold
Applications close on 10 September 2023
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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