Technology Specialist

2 weeks ago


Wellington, Wellington, New Zealand Inland Revenue Department - New Zealand Full time
Are you a Technical Specialist looking for an opportunity to step up and make an impact?
  • Full time, permanent role based in Wellington
Mō mātou | About us
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders.

We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.

We have recently completed a multi-year business transformation which has modernised our entire operation - as a customer-centric organisation, IR's goal is to give customers the best possible experience.

This is resulting in significant changes to how we operate and engage with customers, and the way that our people undertake their work.

To support our ever-changing organisation, we are looking for a Technology Specialist L1 to join the Workplace Technology Services team, which sits within the Service Delivery and Integration Management (SIDM) function.

The SIDM function ensures the integration across IR's Primary Services and works with our business stakeholders and key suppliers to ensure that all our technical services operate efficiently and effectively.

Mō te tūnga | About the role
You will be responsible for
  • Maintaining / developing technical documentation
  • Implementing change requests as required
  • Perform day to day BAU activities relating to incident resolution
  • Perform activities related to Jira Sprint board items and attend project meetings as required
  • Monitoring of Microsoft services and actioning anomalies
  • Collaborate with other Technology Specialists
Mōu | About you

To succeed in this role, you will have technical experience and a natural curiosity that will enable you to quickly add value to the team.

You will be an analytical thinker with proven experience managing Microsoft services including, but not limited to, Azure AD, Microsoft 365 suite and Endpoint/Intune.

Your experience and credibility working within an operational ICT environment will be based on your ability to creatively solve problems, and you will enjoy building relationships and supporting the wider team's advice to the business.

You will also have:
  • Understanding of networking (WAN, LAN, WiFi, zerotrust)
  • Experience configuring M365 product set
  • Experience with End user device management and support
  • Strong communication skills
  • Strong documentation skills (I.e Wiki updates, Jira and Service Now ticket management)
  • We have trust and integrity we innovate to make a difference we value people we work together. _
  • We're offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us. _
**Applications close 5PM 14 March 2023
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