IT Manager

2 weeks ago

Auckland, New Zealand Adecco NZ Full time

IT Manager

About the Company:

Our client, a leading IT solutions provider, is seeking an IT Manager to join their visionary team. This role is based in Auckland offering an opportunity to work in an innovative environment where technology enhances business success. Our client is progressive and stays ahead of emerging trends.


Role Overview: As an IT Manager, you will play a key role in our support services team, providing top-notch customer service and technical assistance. Serving as the first point of contact for our global customer base, you'll be responsible for escalating issues when necessary and providing essential hardware, network, and software support.

Key Responsibilities:

* A minimum of 5 years of experience as an IT Manager preferably within a managed service provider environment.
* You'll be the face of the company, communicating directly with clients to support their technical operations. This includes resolving complex technical issues and enabling their day-to-day operations to run smoothly.
* Dive into a variety of technical challenges, from Windows and Mac operating systems to M365, Azure, and networking infrastructure. Your expertise will be key in resolving these issues efficiently.
* Mentor junior engineers and provide training on the effective use of cloud technologies.
* Handle a high volume of tickets, ensuring they are addressed within agreed timeframes. Your ability to triage and prioritize will keep the workflow smooth and clients satisfied.
* Conduct in-depth investigations of incidents to identify and address underlying issues, preventing recurrence and improving overall system reliability.


Qualifications and Skills:

* Have a strong background in IT, with hands-on experience in managing and mentoring a technical support role, either in a professional setting or through a tertiary program.
* Demonstrate strong technical acumen.
* Exhibit attention to detail. Accuracy is key in this role, especially when it comes to managing tickets, documenting issues, and following through on complex problem-solving.
* A bachelor's degree in computer science, IT, or a related field, and relevant certifications like Microsoft Certified Professional or CompTIA, are preferred.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and proactive problem-solving skills.

What's on Offer:

* Opportunities for professional development and career growth.
* Work in a dynamic, supportive team environment.
* Be a key player in a fast-paced, innovative tech team.

Please apply via "apply now" function by submitting your CV with a covering letter stating clearly your New Zealand Residence status on the application as you must be eligible to work in New Zealand to be considered for this role.

"As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."

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