Key Account Manager

6 days ago

Auckland City, New Zealand DDS IT Full time

**Introduction**:
Are you an experienced relationship builder with a passion for driving business growth? Do you have a sound understanding of the IT & Cloud landscape, coupled with the ability to position and deliver exceptional managed services and IT projects? If so, we have an exciting opportunity for you

Make your mark on this rare opportunity

Remote first Workplace
Great company culture
Some travel may be required with the position.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

The purpose of the Key Account Manager is to retain and grow revenue from DDS IT’s high value customers by developing excellent long term, profitable relationships. The role will build and maintain healthy business relationships and position DDS IT as a trusted partner for managed services, IT projects and general servicing requirements. This involves managing assigned customers, to retain and grow DDS IT’s products and services portfolio through onboarding new business opportunities to meet client’s requirements. A portion of duties include business development activities for driving business growth for NET new logos based of marketing qualified leads, trade show engagements and industry networks.

The Key Account Manager will demonstrate a sound understanding of IT & Cloud environment and maintain a sustained awareness of industry trends, new technologies, practices, and market conditions. Being up to date on current trends will help the Key Account Manager is able to align customer needs with DDS IT’s product & services portfolio to ensure clients success.

**Some Key Responsibilities include**:
Nurture and maintain existing customer relationships to maximize sales and project success.
Conduct regular call-cycles to ensure active portfolio management and exceed customer expectations.
Collaborate with internal teams to ensure they understand customer requirements and deliver high-quality service and product enhancements.
Contribute to roadmap decisions that align with customer needs and foster long-term partnerships.
Champion customer support service enhancements to further elevate our service levels.
Proactively handle customer escalations to ensure prompt resolutions and maintain satisfaction.
Develop strategic account plans to optimize business retention and identify new growth opportunities.
Provide quarterly internal product & service revenue forecasts for effective planning.
Create and implement annual customer engagement plans, scheduling regular client calls and visits to enhance customer satisfaction.
Stay abreast of industry trends, customer vertical drivers, and challenges to support opportunity development.

**Skills and Experiences**:
A bit about you

Your exceptional negotiation and solution selling skills play a critical in securing business growth and maintaining successful client relationships. We are looking for a highly self-motivated individual who takes initiative and exhibits a proactive approach to problem-solving and identifying improvement opportunities.

Collaboration is key to our success, and we are looking for team players who enjoy working both independently and collaboratively. Sharing information and knowledge with colleagues is highly encouraged, as we believe it empowers and enables the team to achieve its collective purpose.

Excellent written and oral communication skills are essential, as you will be building and maintaining strong and trusted working relationships with both internal and external stakeholders.

**Talk to us NOW**:

  • Key Account Manager

    2 weeks ago

    Auckland City, New Zealand Pfizer Full time

    Role summary and responsibility: The Account Manager (AM) is responsible for the development of long-term relationships & driving business initiatives with key Retail Pharmacy Accounts (Banner Groups), Aged Care Centres and Primary Care Corporate Organisations. The AM should be proficient at planning and executing an effective relationship strategy and...

  • Key Account Manager

    1 week ago

    Auckland City, New Zealand Universal Business Team Full time

    **Unlock Your Potential with Cloke Clothing**: Business Development & Key Account Manager Opportunity **About Cloke Clothing**: Cloke are not just creating garments; they are crafting a legacy. Established in 1966, Cloke set out to be the best supplier of ready-to-brand garments on the market. Driven by a passion for excellence, thinking outside the box,...

  • Key Account Manager

    1 month ago

    Auckland City, New Zealand Hanes Brands Full time

    Hybrid and flexible, work environment with health and well being program - Collaborative culture with a genuine commitment to sustainability and community - Grow your career with HanesBrands - tailored career plan and learn and grow programs Key Account Manager | Greenlane We are looking for a Key Account Manager to help manage our Sheridan and Bonds Kids...

  • Key Account Manager

    4 weeks ago

    Auckland City, New Zealand Fonterra Full time

    **General Information**: - Date Published- 23-Nov-2023- Advertising Ends- 07-Dec-2023- Country- New Zealand- Location- Auckland- Role Type- Sales- Work Type- Permanent- ID#- 6441**Position Description**: **About FBNZ** FBNZ (Fonterra Brands New Zealand) is part of Fonterra Co-operative and one of New Zealand’s leading fast-moving consumer goods...

  • Key Account Manager

    1 week ago

    Auckland City, New Zealand Build People Full time

    **Sales & Account Management**: - **Key Account Manager**: - **Auckland - All Areas**: - **Permanent / Full Time**: - **Olivia Holtum** 3/4/2024 - Engaging client base including Hardware, Rural & FMCG - Work with, and support, key accounts on high profile projects - Opportunity to flourish in development of new business! My client are a true kiwi...

  • Key Account Manager

    3 weeks ago

    Auckland City, New Zealand L'Oreal Full time

    **Responsibilities**: - Client Relationship Management: Develop and nurture strong, long-term relationships with key clients, acting as their primary point of contact. Understand their business needs, objectives, and challenges to provide tailored solutions that align with both their goals and our company's offerings. - Account Strategy: Develop and...

  • Key Account Manager

    2 weeks ago

    Auckland City, New Zealand IQVIA Full time

    IQVIA has an exciting opening for a **Key Account Manager **supporting New Zealand accounts with subscription services, based in our Auckland, New Zealand office. You will be responsible portfolio of small and large organisations with existing subscription business, working closely with New Zealand decision makers as well as responsible for expanding our...

  • Key Account Manager

    3 weeks ago

    Auckland City, New Zealand Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company At Hutchinsons we are passionate about bringing New Zealanders a World of Food. Established in 1914, we have a long track record in sourcing international and local food brands for New Zealanders to enjoy with friends and family. We provide the opportunity to support our brand partners and customers’ business growth in...

  • Key Account Manager

    2 weeks ago

    Auckland City, New Zealand Bendon Group Full time

    Bendon is an iconic New Zealand company. We are deeply passionate about our teams living and breathing our CORE values and way of working. Our vision is to make all women feel confident and comfortable for life. And our values are the CORE of everything we do. C-Customer First, O-One Team, R-Relentless, E-Empowered. For Bendon to be successful and to reach...

  • Key Account Manager

    2 weeks ago

    Auckland City, New Zealand Novasyte Full time

    IQVIA has an exciting opening for a Key Account Manager supporting New Zealand accounts with subscription services, based in our Auckland, New Zealand office. You will be responsible portfolio of small and large organisations with existing subscription business, working closely with New Zealand decision makers as well as responsible for expanding our...

  • Key Account Manager

    4 weeks ago

    Auckland City, New Zealand Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel appliances is one of New Zealand's best-known appliance distributors, a global company with a strong heritage. Our New Zealand origins, nature of curiosity and passion to develop products designed around people are core elements that make us unique. Driven by our brand values of being trusted, sustainably minded, innovative,...

  • Key Account Manager

    4 weeks ago

    Auckland City, New Zealand Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore...

  • Key Account Manager

    6 days ago

    Auckland City, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Permanent **Category** Sales **Business** Steel **Location** Auckland **Job Reference** 36735 **Posted Date** 02-May-2024 **Closing Date** 23-May-2024 **Description**: **Key Account Manager - Auckland and surrounding regions** **Fletcher Reinforcing is New Zealand’s leading fabricator and supplier of...

  • Key Account Manager

    3 weeks ago

    Auckland City, New Zealand L'Oreal Full time

    At **L’ORÉAL**, we believe that everyone aspires to beauty. Our mission is to help men and women around the world realise that aspiration, and express their individual personalities to the full. This is what gives meaning and value to our business, and to the working lives of our employees. We are proud of our work. Responsible in conjunction with the...

  • Key Account Manager

    4 weeks ago

    Auckland City, New Zealand Ecolab Full time

    **About the role**: In the role you will be given fantastic exposure to the business with the opportunity to Retain, Grow and Gain accounts. The successful applicant will be responsible for offering client innovative solutions and maximising current products and programmes within customer accounts. You will be responsible for driving sales growth with some...

  • Account Manager

    4 weeks ago

    Auckland City, New Zealand Apra Amcos Full time

    APRA AMCOS is a key business partner to kiwi music creators. Our members are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute royalties to our members. **We’re looking for an Account Manager to join our OneMusic Aotearoa team. **This role is a great opportunity...

  • Key Account Manager

    2 weeks ago

    Auckland, Auckland, New Zealand The Regions Immigration Law & Recruitment Full time

    We are seeking a driven Key Account Manager - Western / Central Southland to join our talented team at The Regions Immigration Law & Recruitment in Lumsden, Southland.Growing your career as a Part time Key Account Manager - Western / Central Southland is a terrific opportunity to develop relevant skills.If you are strong in problem-solving, innovation and...

  • Key Account Manager

    3 weeks ago

    Auckland City, New Zealand Kings Recruitment Full time

    Technical / Industrial Salesperson - Key Accounts & targeted new business - Support Food Processing/Manufacturing, Materials Handling & Distribution clients - Global company, with family values and a positive, upbeat culture. Penrose. **The Company**: In New Zealand they focus mainly on the food processing/manufacturing e.g., Meat, Poultry, Seafood...

  • Key Account Manager

    1 week ago

    Auckland City, New Zealand Kerry Full time

    **Requisition ID** 46708 **Position Type** FT Permanent **Recruiter **#LI-SS1 **Posting Type** LI **About Kerry**: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Key Account Manager

    3 weeks ago

    Wellington City, New Zealand DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 76667 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...