Project Business Analyst – CRM Implementation

3 days ago

Invercargill, Southland, New Zealand PowerNet Full time

Join PowerNet and help shape the future of customer engagement. We're implementing a cutting-edge CRM system and need a skilled Business Analyst to make it a success.

About the Role

Based at our Invercargill office, the Project Business Analyst is a 12-month fixed-term position supporting the successful implementation of our new Customer Relationship Management (CRM) system. You'll have the opportunity to influence decisions and ensure the CRM solution meets real business needs.

Reporting to the Project Owner and working closely with the Project Manager, this is a key role in ensuring the CRM project delivers real value to the business. You'll evaluate current processes, gather and document requirements, and work closely with stakeholders to design and implement solutions that improve customer engagement and operational efficiency.

Why This Project Matters

The CRM implementation is a strategic initiative for PowerNet, designed to transform how we connect with and serve our customers. By streamlining processes and enabling smarter insights, this project will enhance customer experience, improve operational efficiency, and lay the foundation for future digital innovation.

As part of this project team, you'll play a critical role in shaping how PowerNet leverages technology to deliver on its purpose: Safe, Efficient, Reliable – Power to Communities.

Key Responsibilities

  • Analyse and document business processes impacted by the CRM implementation.
  • Gather, validate, and manage requirements to ensure alignment with project objectives.
  • Facilitate workshops and stakeholder engagement sessions to support CRM adoption.
  • Assess change impacts and develop transition plans for end-users.
  • Collaborate with cross-functional teams and vendors to deliver process improvements.
  • Provide regular reporting and ensure effective operational handover.

 About You

Our ideal candidate will bring:

  • Experience in business analysis, process improvement, or change management, ideally with CRM or similar system implementations.
  • Qualifications in Business Analysis and/or Change Management. 
  • Strong stakeholder engagement and facilitation skills.
  • Ability to translate business needs into clear, actionable requirements.
  • Proficiency in process mapping tools and methodologies.
  • A proactive, solutions-focused mindset with excellent analytical skills.

Why Join Us?

At PowerNet, our people are our most valuable asset. We are committed to providing a caring team environment, a balanced approach to work and personal life, while encouraging professional and personal growth for everyone. Here's how we do it…

  • Competitive remuneration
  • 5 Weeks of annual leave each year
  • A comprehensive health & wellbeing program
  • A supportive and inclusive work environment

Apply Now

Ready to make an impact? Apply today and help us deliver smarter customer solutions. For more information about PowerNet, visit

Applications close Sunday, 11 January 2026 and applicants must be legally entitled to work in New Zealand. Applications may be assessed and interviews carried out prior to the closing date so if you are interested in the role, don't delay in submitting your application.

PowerNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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