General Manager

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Auckland Hotel, proudly operated by Minor Hotels and owned by Mulpha, is looking for an experienced and driven General Manager to lead this high-performing team and deliver exceptional results across all facets of the business. 

This rare opportunity offers full responsibility for the hotel's performance, including profitability, guest satisfaction, team leadership, stakeholder engagement, and operational excellence. You'll work closely with corporate leadership and ownership to protect and grow the value of the asset while cultivating a culture of excellence and innovation. 

Key Responsibilities: 

• Overseeing all daily operations of the property, ensuring high standards of presentation, service, and financial performance
• Developing and implementing strategic revenue plans for the business
• Drive new business opportunities through proactive sales and community engagement 
• Managing and mentoring department heads including F&B, Housekeeping and Front Office.
• Build strong relationships with Ngāti Whātua, Spark Arena and other key stakeholders/business partners.  
• Ensure full compliance with WHS, licensing, and regulatory obligations 
• Identifying key areas for improvement across the business and developing strategic procedures for improvement
• Managing, leading, and motivating staff to ensure a high-performing team culture is maintained
• Oversee the implementation of current and future projects, including the development of DASH – our vibrant F&B concept 

Successful applicants will require the following skills, experience and qualifications:

• Minimum 5 years' experience as a General Manager in a hotel or resort environment 
• Tertiary qualifications in Hospitality or Business Management 
• Strong financial and commercial acumen with proven success in budgeting, forecasting, and revenue optimisation 
• Deep understanding of the Auckland hospitality market (highly desirable) 
• Passionate about people leadership, team development, and operational success 
• Excellent communication and stakeholder engagement skills 
• A guest-first mindset with the energy, professionalism, and drive to lead a flagship hotel 

This is your chance to lead a property backed by two powerhouse organisations - Minor Hotels, a global hotel operator with a portfolio of over 560 properties, and Mulpha, a leading investment group with a strong commitment to hospitality excellence. 

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.