Content Manager

Req ID: 107597

Department: Brand & Advertising

Division: New Zealand

Location: Auckland

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Content Manager, this role is focused on delivering an outstanding customer experience on the ANZ website through a well-defined content strategy and thoughtful design. By applying your expertise in content and human-centred design principles, you will create and implement content improvements that address user needs, enhance site performance, align with marketing strategies, and support overall business objectives.

Role Location: Auckland

Role Type: 18-month Secondment/Fixed term

Hours: Standard 37.5 hrs

Ka aha tō rā e kite ai? - What will your day look like

You will be responsible for:

Working collaboratively with content owners and stakeholders to edit and design website updates.

Using content design and editing skills to deliver continuous improvement through content solutions based on best practice, research, data, and customer insights.

Participating in, planning, and leading content renovation projects.

Building and nurturing relationships with content owners and stakeholders across the business, using exceptional communication skills to understand stakeholder needs, develop support for your work, advise on best practice, and champion the customer voice in decision-making.

Advocating for customer experience and accessibility.

Minimising risk by following approval, publishing, and content management processes.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

Experience designing, writing, editing, and publishing user-centred content for websites.

Skilled in developing and implementing content strategies.

Strong understanding of human-centred design principles and best practices.

Expertise in content design, including UX writing, information architecture, user journeys, and wireframing.

Ability to analyse and use data and evidence to make informed content decisions.

Experience working with design systems, component libraries, and brand guidelines.

Knowledge and application of Web Content Accessibility Guidelines (WCAG) 2.1.

Strong communication and stakeholder management skills.

Familiarity with web analytics tools (Adobe Analytics preferred).

Proficiency with collaboration and design tools such as Figma, Jira, and Confluence.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Tō aramahi ki ANZ - Your Career at ANZ

There's something special about being part of ANZ, you're part of a work whānau striving towards a common purpose: shaping a world where communities thrive. Our teams do this by helping people make the most of what they have, to transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. That's why we're committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things with us in the future.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

12 Januurary 2026, 11.59pm NZT