Level 2 Technician
24 hours ago
Following on from the recent restructure we're recruiting for a Level 2 Technician , employed by TCS , to sit inhouse at Vincent St. This is a hands-on technical role supporting our people across FCTG brands with on-site support, troubleshooting, and continuous improvement.
About the role. Mō te Tūranga- Provide second-level support for incidents and service requests across ETS platforms
- Act as an escalation point for Level 1 support and liaise with vendors and Level 3 engineers
- Deliver on-site support including hardware fixes and walk-up troubleshooting
- Contribute to knowledge sharing and documentation for technicians and end users
- Support transformation initiatives with technical expertise and user insights
- Strong troubleshooting skills across hardware, software, and hybrid cloud environments
- Confident communicator with the ability to build rapport and elicit problem details
- Experience working in a service desk or technical support environment
- Comfortable working independently and managing priorities to meet SLAs
- Passionate about continuous improvement and sharing knowledge with others
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