Level 2 Technician

24 hours ago


Central Auckland Statistical Area, New Zealand Flight Centre Careers Full time


Following on from the recent restructure we're recruiting for a Level 2 Technician , employed by TCS , to sit inhouse at Vincent St. This is a hands-on technical role supporting our people across FCTG brands with on-site support, troubleshooting, and continuous improvement. 

About the role. Mō te Tūranga
  • Provide second-level support for incidents and service requests across ETS platforms
  • Act as an escalation point for Level 1 support and liaise with vendors and Level 3 engineers
  • Deliver on-site support including hardware fixes and walk-up troubleshooting
  • Contribute to knowledge sharing and documentation for technicians and end users
  • Support transformation initiatives with technical expertise and user insights
About you. mō koe
  • Strong troubleshooting skills across hardware, software, and hybrid cloud environments
  • Confident communicator with the ability to build rapport and elicit problem details
  • Experience working in a service desk or technical support environment
  • Comfortable working independently and managing priorities to meet SLAs
  • Passionate about continuous improvement and sharing knowledge with others




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