Disability Administration Assistant

6 days ago

Mount Eden Auckland New Zealand The Trusts Full time

Disability Administration Assistant

Position Description

As the Disability Administration Assistant, you will be working in a dynamic environment with a variety of office-based responsibilities. You will play an integral role in ensuring Lifewise Health and Disability Services provides a high quality service to our clients and all other stakeholders. This is a permanent position.

WHO YOU REPORT TO

  • You report to the Disability Team Leader in the Health and Disability Service

WHAT YOU'RE RESPONSIBLE FOR

  • Providing general administration support to the Disability Services team, including both Individualising Funding (IF) and Younger Persons with Disabilities (YPD).
  • Entering accurate information into our client record management system in a timely manner including service requests, service authorisations, service delivery plans, review notes and event notes to ensure a full record of clients' support needs is maintained.
  • Maintaining accurate reporting data, conducting internal audits on client records, ensuring client email lists are kept up-to-date, and maintaining current client review spreadsheets.
  • Liaising with external stakeholders to ensure client records are up-to-date.
  • Accessing our client record management system to respond to queries from disabled people and their families.
  • Entering new IF employees into our client record management system and forwarding to Payroll Team.
  • Checking that client invoices, purchases and reimbursement claims meet the purchasing rules.
  • Other administration duties as required from time to time.

WHAT SKILLS & EXPERIENCE YOU NEED

  • At least two years administration experience
  • Highly effective verbal and written communication skills
  • Fluent use of the Microsoft Office suite including Word, Powerpoint, Outlook Calendar and Excel
  • Experience using a database client management system is desirable
  • Excellent attention to detail, in particular with written documentation and electronic databases
  • Excellent time management and organisational skills
  • Flexibility in your ability to adapt to the changing needs of the role as determined and directed by the Disability Team Leader

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