IT Support Engineer

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.  We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis.  It is our labels that identify, promote, and help sell our customer's products  With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

You're a hands-on IT professional who loves solving problems, improving systems, and delivering exceptional support experiences. As our IT Support Engineer, you'll play a key role across our two Auckland sites – Albany and East Tāmaki – keeping technology running smoothly, building strong relationships, and ensuring alignment between both teams. With 5+ years' experience in IT support or systems administration, you're ready for a role where your skills will be valued, your ideas will be heard, and your career can grow.

Duties include

• Provide technical support for IT project rollouts and day-to-day operations.
• Manage regional system backups, server patching, and maintenance of end-user devices.
• Maintain and update critical systems, including Active Directory, SentinelOne, TeamViewer, and infrastructure firmware.
• Monitor IT systems and maintain accurate records of infrastructure assets.
• Support continuous improvement initiatives within IT systems and provide training to staff.
• Travel between MCC's two Auckland sites to provide on-site IT support as required.

About you

• At least 5 years' experience in IT support or systems administration, with a strong service mindset.
• Solid technical expertise across MS Windows Server 2019 and above, desktop operating systems, Microsoft 365/Azure, Active Directory, DNS, DHCP, Group Policy, Intune, VMware, Veeam, and AWS.
• Hands-on experience with networking hardware including switches, patch panels, access points (Cisco Meraki a bonus), and troubleshooting print infrastructure.
• Confident communication skills - able to translate complex technical issues into easy-to-understand guidance.
• Background in a manufacturing environment is highly valued and will help you hit the ground running.
• Support IT operations on-site at multiple regional facilities as required.

The benefits

• Competitive remuneration.
• Local & global career opportunities to development & build your brilliant career.
• Private health insurance discount.
• To help employees thrive at home & at work, we offer an Employee Assistance Program.
• Regular social events encouraging a fun & friendly environment.
• Friendly, supportive & inclusive environment.
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC does not accept unsolicited resumes or referrals from recruitment agencies. Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.