Customer Services Officer

14 hours ago

New Plymouth Central, New Zealand New Plymouth District Council Full time

Join us at New Plymouth District Council

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu

Who are we - Ko wai mātou

Part of New Plymouth District Council (NPDC), the Govett-Brewster Art Gallery - Len Lye Centre contributes to the quality of life for our community. Guided by Te Tiriti o Waitangi, we celebrate our district's rich cultural heritage and aim to build a thriving, connected, and future-focused district. We pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.

The opportunity - Te āheinga

The Govett-Brewster Art Gallery - Len Lye Centre is seeking a motivated and customer-focused individual to join our Cultural Experiences Team as a part-time Customer Services Officer on a fixed-term contract through to February 2026.

This role is pivotal in delivering exceptional visitor experiences and supporting the day-to-day operations of one of New Zealand's leading contemporary art galleries. You'll be part of a dynamic and collaborative team, engaging with a diverse range of visitors and contributing to a welcoming and inspiring environment.

Key responsibilities - Ngā haepapa matua

  • Be active in the art environment, helping visitors with information about the gallery, exhibitions, events, cinema, art and artists, as well as providing local and regional information
  • Assist in driving retail sales and activities at the Govett-Brewster Shop
  • Ensure that gallery reception and information services, including systems, meet visitor requirements
  • Clearly communicate information with a wide range of people and personalities
  • Deliver exceptional customer service and hospitality at Govett-Brewster events, including public programmes, fundraising, stakeholder and gallery events

Essential skills and experience - Ngā pūkenga me ngā wheako

  • Prior customer service experience in a retail or gallery environment
  • Excellent communication and interpersonal skills
  • Proven ability to work with ticketing and booking systems
  • Knowledge of Te Reo Māori is an advantage

What we offer - Ngā ratonga

At New Plymouth District Council, we're all about creating a positive and rewarding work environment - no matter your role.

As a fixed-term team member, you'll enjoy:

  • A supportive and inclusive workplace
  • Opportunities to learn on the job
  • A chance to grow your skills and experience
  • Being part of a team that values culture, connection, and community impact

You can expect to start in this part-time fixed-term role on $ $30.00 per hour.

Why join us - Ngā hua o tō hono mai

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we're building a better New Plymouth - one step at a time.

Applications close Tuesday, 11 November 2025.

Be part of a council that values people, culture, and opportunity.

Apply now and help us shape the future of New Plymouth

Me tūhono mai koe kia tautoko i te Ngāmotu o āpōpō

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