Customer Support Analyst

5 days ago

Manukau, Auckland, New Zealand Bridgeston­e NZ Ltd Full time NZ$60,000 - NZ$80,000 per year

About the Role

This is a key position acting as the go-to support person for our dealers as well as our fleet and commercial customers. Your main responsibilities will be to analyse, audit and process all Chargeback and related invoice transactions. This role works very closely with the Senior Customer Support Analyst, providing support from assisting with fleet data processing and maintenance, through to running and updating fleet solution reports when necessary. This role is crucial to providing our customers with a positive experience and further fostering strong vendor relationships with Bridgestone. This role would best suit a highly proactive individual who can demonstrate strong initiative while thriving both independently and collaboratively within a close-knit team

To be successful you will need:

  • Proven previous experience working in an administration or customer service position
  • Strong communication skills, both written and verbal
  • Sound analytical and problem-solving capabilities, with the ability to think on your feet and provide good outcomes for our customers
  • Excellent attention to detail with exceptional record keeping and account reconciliation capability
  • The ability to work effectively under pressure and to tight deadlines whilst still responding to customer and dealer queries
  • Proficiency using Microsoft Office Suite and related systems

In return we can offer you:

  • A competitive starting rate, as well as regular performance reviews
  • A great opportunity to join a global, market leader that offers genuine job stability and growth opportunities
  • A dynamic and inclusive team environment with brilliant support from your peers
  • Excellent company discounts, staff buying privileges (including on tyres/servicing), and health insurance

Why Join Bridgestone?

You'll be joining Bridgestone NZ Ltd, the country's leading tyre specialist, but we're bigger than just NZ. We're backed by the wider global Bridgestone Corporation; a world leader focused on sustainable mobility and advanced solutions. This means you get the security of a trusted global brand along with a local team that are genuinely committed to giving our customers excellent service.

But what about you? We know that work is about more than just a paycheck. Here's what we commit to our team members:

  • Your Development is Key: We're passionate about growth and supporting you to hit your career goals. We actively look to promote from within, so your next opportunity could be right here
  • Flexibility and a Great Team Vibe: We offer flexibility that actually helps your wellbeing and performance. Plus, you'll be joining a friendly, supportive community-we truly believe in creating a workplace where you feel valued and inspired
  • Real Perks That Matter: The fun stuff includes amazing discounts on tyres and servicing for you, your family, and friends We also offer financial education, wellbeing support, and annual paid volunteer leave so you can give back to a cause you care about

Please Note: As Bridgestone is committed to a safe and healthy work environment, the successful applicant will be required to undergo a Pre-Employment Medical and Drug Test. Applicants for this role must have the right to live and work in New Zealand.

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