Desktop and Infrastructure Engineer

• Permanent, full time
• Organisation in growth phase
• Auckland based

Have you ever wanted a job where you can make a difference not only for the people you work with, but also for the wider New Zealand community?

About New Zealand Blood and Organ Service

New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein to vein service in transfusion we also provide national services in organ transplantation, cellular therapies and tissue banking. We exist to ensure the efficient delivery of safe blood and tissue products on a time critical basis throughout New Zealand and through the generosity of our donors, we are able to help save lives.

Our shared values are at the heart of our organisation's culture and guide our behaviour each and every day. These values inspire, motivate us and drive us to provide the very best service to the New Zealand public.

Watch this video to see what our people say about the NZBS values they admire the most.

About the role

Due to an internal promotion, we have an exciting new opportunity in our Information Services Team for an Infrastructure Engineer.

Working as an Infrastructure Engineer, you will be responsible for supporting and maintaining a variety of IT solutions critical to the business operations. As an escalation point, you will be the point of contact when an issue proves difficult to resolve. Along with providing day-to-day support, you will be involved in infrastructure improvement projects.

Responsibilities include:

• Remote support for 900+ staff across New Zealand, ranging from standard office applications to specialised Laboratory equipment and processes
• Onsite work in Auckland, with opportunity to travel other NZBS sites across the country
• Working with NZBS IT partners to support the WAN, LAN and server infrastructure
• Providing support for PC-based laboratory automation solutions and managing vendor support
• Analysing our IT environment and designing solutions to reoccurring issues
• Provide technical support for special projects in collaboration with technical specialists
• Maintaining system related documentation
• Be available for after-hours escalations when rostered

About you

We are looking for a hardworking and values-driven person who wants a challenge and is keen to be part of a team. As the ideal candidate, you would bring to the role:

• At least 5 years' experience supporting and deploying Windows desktop environments
• Sound knowledge of Microsoft suite of tools including MECM, Office 365, Entra, Azure
• Sound knowledge and understanding of Windows and Server OS, remote computing, networking, telephony, printing, and security concepts
• Strong problem-solving skills and the ability to troubleshoot issues over a wide range of technologies
• Strong verbal and written communication
• Experience working within an ITIL environment
• Experience with Change management processes
• Able to self-manage workload and responsibilities, able to identify priorities and escalate when needed

What we offer

• Highly collaborative environment
• Emphasis on upskilling and training
• Exposure to cutting edge technology in both IS and clinical fields
• Be a part of real-life saving initiatives

Click apply today to register your interest