Community Support Officer/ Mangere

About SPCA

At SPCA, we're here for animals in need by providing shelter, care, and compassion to the most vulnerable. Every day our teams across Aotearoa work to give animals a better life and support our communities with education, advocacy, and practical help.

If you're passionate about animal welfare, enjoy working directly with the community, and want a role that's both hands-on and people-focused, this could be the perfect opportunity for you.

About the role

We have an exciting opportunity at our SPCA Mangere Centre for a:

• Community Support Officer
• Permanent – Full-Time
• 40 hours per week, Monday to Sunday as rostered.

As a Community Support Officer, you'll be a visible and active representative of SPCA in your local community. This role is varied and hands-on, you'll spend time in the field supporting both people and animals, while ensuring all work aligns with SPCA's policies, procedures, and the Animal Welfare Act 1999.

Key responsibilities

• Respond to animal-related enquiries and assist the public in a professional and empathetic manner
• Triage, coordinate, and attend non-inspectorate animal emergencies
• Provide animal transport, including ambulance collection, transfers, trapping, and community desexing support
• Perform daily animal care, handling, and hygiene duties when required
• Support foster networks and build strong community relationships
• Assist with administration, data entry, and use of SPCA's animal management systems
• Coordinate and collect donations, manage vehicle and equipment upkeep
• Represent SPCA at community events and educational activities
• Promote responsible pet ownership and raise awareness of animal welfare issues
• Support volunteers and ensure their safety and wellbeing while working alongside them
• Comply with all health, safety, and wellbeing standards

About you

You'll be community-minded, confident engaging with people from all walks of life, and comfortable handling animals in a variety of situations. You'll have excellent communication skills, good judgement, and the ability to stay calm under pressure.

You will have:

• A current Auxiliary Officer Licence under Section of the Animal Welfare Act 1999, or willingness and ability to obtain one (essential)
• Experience in animal welfare or extensive animal handling (essential)
• Full, clean driver's licence with ability to drive a manual vehicle (essential)
• Experience driving larger vehicles such as vans or utes, and towing trailers (desirable)
• Computer literacy and confidence learning new systems and technology
• Physical fitness and resilience to work in a demanding, hands-on environment
• High professional standards, attention to detail, and integrity

Why join SPCA?

• Work with a passionate, supportive, and mission-driven team
• Make a meaningful difference for animals and your community every day
• Develop your skills through training and ongoing professional growth
• Employee wellbeing initiatives and EAP support
• Enjoy a paid day off for your birthday
• Exclusive discounts and benefits, including pet insurance and retail offers.

How to apply

If you're ready to make a real impact in your community and improve the lives of animals across Aotearoa, click Apply Now and submit your cover letter and CV.

Want more details? Just click Apply now, and you'll be taken to our SPCA careers portal where you can open the Position Description link to view the full PD.

SPCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, volunteers, and community members. All candidates must have the legal right to work in New Zealand.