Service Advisor

17 hours ago


Napier Field, Alabama, New Zealand Automotive Employment (NZ) Ltd Full time

Job reference

  • A leading motor industry organisation representing several prestigious brands
  • Previous experience as an automotive Service Advisor, Workshop Controller, similar automotive customer support experience
  • Excellent, well organised work environment and competitive remuneration

About us

Since 1990, Bayswater Vehicle Group has been Hawke's Bay's most trusted name in motoring with dealerships located in Napier and Hastings. Our phenomenal growth is a result of cohesive senior leadership coupled with a customer-centric approach that delivers for the global brands we represent.

Today, we proudly represent no less than 18 brands across eight sites with eight showrooms, including: Audi, Volkswagen, Skoda, Volkswagen Commercial, Hyundai, Isuzu, Nissan, Subaru, Suzuki, BYD, Jaguar, Range Rover, Defender, Discovery, Volvo, BMW, MG, and MINI.

The role of Service Advisor

You will be the face of our service department, ensuring every customer receives a seamless and exceptional experience.

Your key duties will include:

  • Customer service and communication: greeting customers warmly, actively listening to their vehicle concerns, and clearly explaining technical issues and recommended services in an easy-to-understand manner
  • Workshop coordination: efficiently scheduling service and repair appointments, liaising with our team of technicians to manage workflow and meet promised timeframes
  • Vehicle assessment: conducting vehicle check-ins, performing multi-point inspections, and accurately documenting vehicle condition and customer requests
  • Quoting and invoicing: preparing detailed and accurate estimates for parts, labour, and time, and managing the final invoicing process upon job completion
  • Follow-up and relationship building: proactively updating customers on the status of their vehicle and following up post-service to ensure complete satisfaction and build long-term loyalty
  • Parts liaison: coordinating with the parts department to ensure required components are available for scheduled jobs

The skills and experience required

To excel in this role, you will have:

  • Previous experience as an automotive Service Advisor, Workshop Controller, similar automotive customer support experience
  • Outstanding communication and interpersonal skills, with a genuine passion for helping people
  • A strong technical understanding of vehicles and automotive servicing
  • Superb organisational skills and the ability to multitask in a busy environment
  • Good general IT skills and ideally Dealer Management Systems (DMS) knowledge
  • A proactive, problem-solving attitude and a strong team ethos

The remuneration and benefits

  • A competitive remuneration package with ongoing training and development opportunities
  • The chance to work with a vast range of exciting and prestigious automotive brands
  • A supportive and professional team environment within a well-established, growing company
  • A real career path with a leader in the Hawke's Bay automotive industry

How to apply

If reading online, click the APPLY NOW section and submit your application online. Applications will be forwarded directly to the Hiring Manager at Bayswater Vehicles.


  • Service Advisor

    2 weeks ago


    Napier Field, Alabama, New Zealand Automotive Employment (NZ) Ltd Full time NZ$60,000 - NZ$80,000 per year

    Job reference A leading motor industry organisation representing several prestigious brandsPrevious experience as an automotive Service Advisor, Workshop Controller, similar automotive customer support experienceExcellent, well organised work environment and competitive remunerationAbout us Since 1990, Bayswater Vehicle Group has been Hawke's Bay's most...

  • Liaison Advisor

    1 week ago


    Napier Field, Alabama, New Zealand EIT Full time

    Mō Tēnei Tūranga Mahi | About the RoleThe Liaison Advisor is a full-time permanent position to effectively promote the full range of EIT programmes to future students. This role involves student recruitment, event management, relationship building with schools and community groups, and providing advice and support to prospective students. You will play a...


  • Napier Field, Alabama, New Zealand EIT Full time

    Mō Tēnei Tūranga Mahi | About the RoleThe Pouwhirinaki – Māori Student Support Advisor is a full-time permanent position that provides pastoral care, advice, and guidance to all ākonga, with a particular focus on Māori ākonga across levels and disciplines. This role exists to improve confidence, competence, and independence; enhance the learning...

  • Commercial Cleaner

    2 weeks ago


    Napier Field, Alabama, New Zealand TW Group Management Company Limited Full time NZ$40,000 - NZ$60,000 per year

    The OpportunityHelp us deliver spotless results and exceptional spaces.TW Property is seeking a motivated and detail-oriented Commercial Cleaner to join our team. This role focuses primarily on post-construction cleaning, ensuring newly built homes and commercial properties are pristine and ready for handover. This role also includes office cleaning, and...

  • HVAC Foreman

    4 days ago


    Napier Field, Alabama, New Zealand Superchill Limited Full time

    Who are Superchill?  We are your local Refrigeration and HVAC specialists.Located in Taupo, Gisborne, and Hawke's Bay, Superchill gives you the resources and job security of a national company with the comradery and support of a local family business.About The RoleWe're on the lookout for a seasoned HVAC professional to lead our division in the Hawke's Bay...


  • Napier Field, Alabama, New Zealand TW Construction Limited Full time

    We Bring Construction Projects to LifeFrom first homes to dream homes, and commercial spaces to multi-unit developments, TW Construction are a team built on a foundation of exceptional service, with many years' experiences in residential and commercial construction.We're local through and through, and all our people share the desire to connect communities...

  • Service Advisor

    5 days ago


    Napier, New Zealand Sime Darby Motors Full time

    **Job Details**: - Reference # - 56571 - Location(s) - Napier - Expertise - Administration, Fleet Services, Service Advisor - Job level(s) - Experienced - Work type(s) - Permanent - More details (document) - 250120 -Service Advisor TSL - JD.docx Are you an experienced Service Advisor passionate about delivering outstanding customer service? We want YOU to...


  • Napier, New Zealand Napier City Council Full time

    Are you passionate about infrastructure development? Do you have a keen eye for strategic planning and a knack for driving projects forward? Due to internal promotion, Napier City Council has an exciting opportunity for a Development Advisor to join the Infrastructure Directorate. As a Development Advisor, you will play assisting the Development and...

  • People Advisor

    1 week ago


    Napier, New Zealand Napier City Council Full time

    Join our dynamic People Operations Team at Napier City Council! We are currently seeking an adept and strategic People Advisor to contribute to our mission of delivering people-focused outcomes for our organisation. As a valued member of our team, you will collaborate with a dedicated and passionate group, committed to offering guidance, coaching, and...


  • Napier, New Zealand Napier City Council Full time

    Are you passionate about shaping the future of workplace learning and development? At Napier City Council, we're seeking a talented Learning and Development Advisor to drive excellence across our organisation. In this pivotal role, you’ll deliver high-quality, professional in-house training and provide expert advice to build the capability of our managers...


  • Napier, New Zealand Napier City Council Full time

    We are seeking an experienced Procurement Advisor to join our team on a 2-year fixed-term basis. Your primary responsibility as a Senior Procurement Advisor will be to provide guidance and support to our Procurement team, focusing particularly on delivering procurement initiatives for our largest internal customer, Infrastructure. In addition to advisory...

  • HR Advisor

    2 weeks ago


    Napier, New Zealand ABB Full time

    **HR Advisor**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This position reports...


  • Napier, New Zealand Hawke's Bay Regional Council Full time

    Published: 29 May 2025_ Te whakapakari tahi i tō tātau Taiao - Enhancing our environment together. Our vision is a healthy environment and a resilient and prosperous community. **About The opportunity | Ko te āheinga**: Hawke's Bay Regional Council is seeking a Senior Legal Advisor to join our Legal, Compliance and Risk Team. Supporting the Chief...

  • Liaison Advisor

    1 week ago


    Napier City, Hawke's Bay, New Zealand Eastern Institute of Technology Full time

    Mō Tēnei Tūranga Mahi | About the RoleThe Liaison Advisor is a full-time permanent position to effectively promote the full range of EIT programmes to future students. This role involves student recruitment, event management, relationship building with schools and community groups, and providing advice and support to prospective students. You will play a...


  • Napier, New Zealand Hawke's Bay Regional Council Full time

    Te Whakapakari Tahi I Tō tātau Taiao - Enhancing our environment together. Our vision is a healthy environment and a resilient and prosperous community. **About The opportunity | Ko te āheinga**: Hawke’s Bay Regional Council (HBRC) is at the forefront of addressing climate change challenges within our region. We are committed to leading Hawke’s Bay...


  • Napier, New Zealand Health New Zealand - Te Whatu Ora Full time

    **Are you passionate about making a difference to the health and wellbeing of whānau and communities?** - **Contribute to transforming the future of public health in this Health Promotion Advisor role**: - **Location: Te Matau a Māui (Hawke's Bay)**: - **FTE: Permanent part -time position (0.8 FTE)** Health New Zealand | Te Whatu Ora is firmly grounded...