Service Advisor

4 days ago


Napier Field, Alabama, New Zealand Automotive Employment (NZ) Ltd Full time NZ$60,000 - NZ$80,000 per year

Job reference

  • A leading motor industry organisation representing several prestigious brands
  • Previous experience as an automotive Service Advisor, Workshop Controller, similar automotive customer support experience
  • Excellent, well organised work environment and competitive remuneration

About us

Since 1990, Bayswater Vehicle Group has been Hawke's Bay's most trusted name in motoring with dealerships located in Napier and Hastings. Our phenomenal growth is a result of cohesive senior leadership coupled with a customer-centric approach that delivers for the global brands we represent.

Today, we proudly represent no less than 18 brands across eight sites with eight showrooms, including: Audi, Volkswagen, Skoda, Volkswagen Commercial, Hyundai, Isuzu, Nissan, Subaru, Suzuki, BYD, Jaguar, Range Rover, Defender, Discovery, Volvo, BMW, MG, and MINI.

The role of Service Advisor

You will be the face of our service department, ensuring every customer receives a seamless and exceptional experience.

Your key duties will include:

  • Customer service and communication: greeting customers warmly, actively listening to their vehicle concerns, and clearly explaining technical issues and recommended services in an easy-to-understand manner
  • Workshop coordination: efficiently scheduling service and repair appointments, liaising with our team of technicians to manage workflow and meet promised timeframes
  • Vehicle assessment: conducting vehicle check-ins, performing multi-point inspections, and accurately documenting vehicle condition and customer requests
  • Quoting and invoicing: preparing detailed and accurate estimates for parts, labour, and time, and managing the final invoicing process upon job completion
  • Follow-up and relationship building: proactively updating customers on the status of their vehicle and following up post-service to ensure complete satisfaction and build long-term loyalty
  • Parts liaison: coordinating with the parts department to ensure required components are available for scheduled jobs

The skills and experience required

To excel in this role, you will have:

  • Previous experience as an automotive Service Advisor, Workshop Controller, similar automotive customer support experience
  • Outstanding communication and interpersonal skills, with a genuine passion for helping people
  • A strong technical understanding of vehicles and automotive servicing
  • Superb organisational skills and the ability to multitask in a busy environment
  • Good general IT skills and ideally Dealer Management Systems (DMS) knowledge
  • A proactive, problem-solving attitude and a strong team ethos

The remuneration and benefits

  • A competitive remuneration package with ongoing training and development opportunities
  • The chance to work with a vast range of exciting and prestigious automotive brands
  • A supportive and professional team environment within a well-established, growing company
  • A real career path with a leader in the Hawke's Bay automotive industry

How to apply

If reading online, click the APPLY NOW section and submit your application online. Applications will be processed after November the 17th at which time Bayswater Vehicles will review all applications.



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