Service Advisor

4 days ago


Napier, New Zealand Sime Darby Motors Full time

**Job Details**:

- Reference #
- 56571
- Location(s)
- Napier
- Expertise
- Administration, Fleet Services, Service Advisor
- Job level(s)
- Experienced
- Work type(s)
- Permanent
- More details (document)
- 250120 -Service Advisor TSL - JD.docx

Are you an experienced Service Advisor passionate about delivering outstanding customer service? We want YOU to join our team at Truckstops Napier.

**About us**

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 30 years.

With 20 nationwide branches supporting Hino, Mack, Renault, and Volvo Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

**About the Role**

As a Service Advisor at Truckstops, you will be the first point of contact for customers requiring service and repairs, ensuring an efficient, courteous, and professional experience. You will coordinate workshop operations, manage customer follow-ups, and maintain a high volume of work, all while delivering the highest standard of customer service.

**Key Responsibilities**
- Handle customer service inquiries and updates with efficiency and professionalism
- Organise job cards and optimise workshop loading for efficient operations
- Conduct customer follow-ups and prospecting to grow workshop volume
- Accurately prepare and cost customer invoices in line with Group Standards
- Maintain effective filing and administration

**About You**

You'll have knowledge of heavy transport or workshop operations, along with:

- Impeccable time management and organisational skills
- Highly proficiency in computer literacy and in-house systems
- A passion for providing top-tier customer service
- A clean, full driver's licence
- A strong willingness to continued learning and growth

**What We Offer**

You'll enjoy a competitive market salary with a monthly branch incentive, plus access to Sime Motors Privileges programme giving you access discounts across 100+ retail stores in NZ from day 1 of joining us, along with
- Health benefits including access to discounted Southern Cross Health Scheme, EAP services, wellbeing programmes, spinal and hearing tests, and an annual flu vaccination.
- Career development, with in-house training for technical, business, and life skills with clear career pathways to support your growth, along with technical brand training as needed.

**Why Choose Truckstops?**

As part of the Sime Motors group, we offer more than just a job. We offer a career with a stable and secure employment environment. You'll be part of a team that's committed to driving excellence and supporting your professional development every step of the way.

If you are looking to take the next step in your career and become part of an exciting, growing company, we would love to hear from you

**MUST have legal right to work in New Zealand.


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