Claims Team Leader

5 days ago

Wellington Central, Wellington, New Zealand MAS Full time NZ$120,000 - NZ$180,000 per year

We're on the hunt for a Claims Team Leader to join MAS on a 24-month fixed term contract.

The Claims Team Leader is an integral part of the General Insurance team, and is responsible for inspiring, guiding, and developing a team of general insurance Claims Advisers and Administrators, ensuring our MAS Members receive exceptional advice and service.

To succeed in this role you will have worked in a New Zealand insurance environment, with exposure to general, fire, motor, and commercial claims. You will also have 6+ years' experience in a claims leadership position where you have managed large to medium size teams.

We are searching for someone who is a resilient self-starter, with excellent time management and has a knack for problem-solving.

Applications in Wellington and Auckland will be considered.

What a day might look like

  • Full-people leadership responsibilities for 13 direct reports (general insurance Claims Advisers and Administrators, including mentoring, performance management, and professional development
  • Ensure the team are providing a high level of service to our Members, MAS employees and suppliers
  • Provide expert technical advice and interpretation of policy wording to Members and/or employees as well as guidance in relation to general insurance claims
  • Ensure that all aspects of claims are processed in a timely and efficient manner, in accordance with MAS policies
  • Case manage complex claims to ensure that Members' needs are understood, and expectations managed within the policy parameters, with the aim of enhancing the Member experience with MAS for difficult claims
  • Negotiate and determine settlements directly with Members on complex claims

What we are looking for

  • Strong problem-solving ability and understanding of MAS's position in the advice and insurance market
  • Skilled in mentoring and coaching claims advisers, supporting their technical development and ensuring best practice claims handling
  • Strong experience and understanding of general insurance claims environments
  • Proven ability to manage complex general insurance claims, including assessment, negotiation, and settlement, ensuring compliance with policy wording and regulatory requirements
  • Expertise in interpreting and applying insurance policy wording to a wide range of scenarios, providing guidance to team members and Members
  • Experience liaising with assessors, repairers, suppliers, and other insurers to ensure effective claims resolution

About us

We're a New Zealand-owned insurance and investment company with a difference. As a mutual we're owned by our Members and we make meaningful contributions to our community through our charitable foundation. We're a small company where you get to make a big impact.

At MAS you'll join a team that's

more than just an insurance provider — we're a Member-owned mutual, and everything we do is about making a real difference for the people we serve.

  • You'll be motivated by purpose, knowing your work has a real impact on our Members and their communities
  • You'll be part of a team that's ambitious and driven — we're here to achieve great things and shape the future of our mutual together
  • Our values guide everything we do: Make a Difference, In It Together, Own It, Do It
  • You'll be supported in a genuinely inclusive environment where your ideas, strengths and individuality are celebrated
  • And we'll take care of you too — with great benefits including Health and Life Insurance, plus 6% KiwiSaver contribution

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