Claims consultant

4 days ago

Wellington, Wellington, New Zealand Suncorp New Zealand Full time NZ$60,000 - NZ$80,000 per year

About The Role
This is not your typical claim's role As a Commercial Motor Claims Consultant, you'll take ownership of a portfolio of commercial motor claims, guiding our customers through moments that truly matter for their businesses. You'll deliver our brand promise by managing claims efficiently, accurately, and with empathy - all while balancing strong customer service with smart, solutions-focused decision-making. You'll work closely with brokers, partners, and suppliers to achieve the best outcomes, ensuring every interaction reflects our Suncorp values. If you're confident navigating complex situations, making sound decisions, and providing exceptional service, this role is the perfect opportunity to shine.

What You'll Do

  • Be the primary point of contact for commercial motor customers, brokers, and partners
  • Lodge and manage a portfolio of commercial motor claims from start to resolution
  • Deliver exceptional, consistent, and professional customer service
  • Build and maintain trusted relationships with internal teams, suppliers, and external partners
  • Apply best-practice claims management to minimise leakage and achieve effective outcomes
  • Set clear expectations with customers and stakeholders throughout the claims journey
  • Identify claims requiring escalation and ensure adherence to processes and authority limits
  • Contribute to continuous improvement by identifying opportunities to enhance systems and processes
  • Ensure claims costs are managed responsibly through accurate reserving and authorisation
  • Champion risk, governance, and compliance standards in every action

What You'll Bring

  • Strong background in customer service - face-to-face or phone-based
  • Ideally 2+ years' experience in insurance or claims, particularly within commercial or motor lines
  • Confidence working in a fast-paced environment with competing priorities
  • Excellent communication skills - clear, professional, and customer-focused
  • Ability to make sound decisions under pressure while maintaining empathy
  • Skilled at navigating multiple systems and claims management tools
  • Strong organisational skills with high attention to detail
  • Resilience, professionalism, and a proactive, solutions-driven approach
  • Ability to work flexibly, including rostered hours, weekends, and public holidays
  • A team-focused mindset and willingness to support colleagues
  • Cultural awareness and the ability to engage with customers from all backgrounds
  • A passion for continuous learning and personal development

What We Can Offer You

  • Free life, salary continuance & trauma insurance cover
  • Discounts on Vero & Southern Cross medical insurance
  • Flexible leave (up to four days per year in addition to annual leave)
  • Positive, inclusive team environment – where individuality is celebrated
  • Flexible work arrangements supporting a healthy work/life balance
  • $250 annually for gym membership or hobbies
  • Ongoing learning & development opportunities
  • Opportunity to join the employee share plan

About Suncorp NZ
We're proud to be part of the Suncorp Group, home to some of Australia and New Zealand's most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.

At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We're committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace, contact for a confidential conversation.

Chase the Sun with us - Apply online today

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