Technology Support Officer

• Flexible working arrangements + supportive culture
• Generous leave and superannuation entitlements
• Join a supportive and innovative team

Ngā kōrero mō te tūranga – About the role

We're looking for a skilled Technology Support Officer to deliver reliable IT and technical support across the School of Engineering and the School of Computing & Mathematical Sciences at our Hamilton and Tauranga campuses.

In this role, you'll work closely with ITS, academic, and technical staff to ensure teaching, research, and commercial activities run smoothly. You'll provide advanced support for Windows, macOS, Linux, and mobile platforms, assist with specialist hardware and software, and help maintain technical and laboratory infrastructure.

The position focuses on mechatronics, software, and electronic/electrical engineering, while also supporting a wider range of disciplines as needed. This is a hands-on role that requires strong technical problem-solving skills, attention to detail, and a commitment to maintaining safe, reliable systems.

If you're practical, proactive, and enjoy working as part of a collaborative team, we'd like to hear from you.

Salary will be based on skills, knowledge and experience brought to the position. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

For more information on the role please see the position description. For a confidential conversation about the role, please contact Shannon McMurray, Technical Manager,  All applications must be submitted through the online portal, emailed applications will not be accepted.

Ko wai koe? – Who are you?

You're a customer-focused problem solver with solid technical expertise and a proactive approach. With a degree in computer science or equivalent industry experience, you're confident working independently while building positive relationships with staff, students, and researchers.

You're hands-on, adaptable, and committed to safety, quality, and continuous improvement. Industry certifications such as ITIL, COBIT, TOGAF, or Microsoft/Apple are an advantage, as is experience supporting engineering or laboratory environments.

Above all, you're motivated by helping others succeed and contributing to a collaborative, innovative, and high-performing team culture.

Don't meet every single requirement?

Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we're committed to creating a diverse, inclusive, and genuine workplace. So, if you're excited about this role but your experience doesn't perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team.

Ko wai mātou? – Who are we? 

School of Engineering (Te Kura Mata- Ao) offers accredited BE(Hons) degree programmes in Chemical & Processing Engineering, Civil Engineering, Electrical and Electronic Engineering, Environmental Engineering, Materials & Process Engineering, Mechatronic Engineering and Mechanical Engineering. Software Engineering is delivered by the School of Computing and Mathematical Sciences (Au Reikura) in partnership with the School of Engineering.

He aha ngā take me tono mai ai koe? – Why should you apply for this position?

We want you to be part of our success  Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you'll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here. 

Ko te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all. 

E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa.

Applications Close on Thursday 30th October 2025

Requisition number: 1003007