Support Manager

Lead a high-performing support team and drive seamless service across ANZ from our Hamilton hub

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

The Opportunity | Te Kōwhiringa

We are seeking a
Support Manager
to join our trans-Tasman team, based in Hamilton. This is an exciting opportunity for a customer-focused professional to lead a team dedicated to providing outstanding service and operational support. You will oversee the coordination of key activities, resolve queries promptly, and act as a trusted partner to stakeholders. This role is about building strong relationships, delivering high service standards, and creating a seamless experience for our internal customers while maintaining compliance and reliability across our network.

Key Responsibilities

• Lead and support a high-performing team to deliver exceptional service to internal customers across ANZ.
• Act as the primary point of contact for operational queries, ensuring timely, accurate resolutions and clear communication with stakeholders.
• Coordinate procurement, maintenance, and compliance activities to guarantee seamless support and minimise downtime.
• Foster strong, collaborative relationships with operational teams and suppliers, ensuring service standards and reliability are consistently upheld.
• Monitor and manage service performance and customer satisfaction, proactively addressing issues and escalating concerns when necessary.
• Provide accurate, timely reporting on support activities, performance metrics, and compliance, enabling informed decision-making and continuous improvement.
• Maintain strict adherence to safety, regulatory, and company standards across all activities, safeguarding operational integrity.

Important Skills | Nga Pūkenga Matua

We're looking for a strong leader with excellent operational, analytical, and communication skills. You will bring:

• Proven ability to inspire, mentor, and motivate a team to deliver exceptional customer service and meet performance targets.
• Strong customer service focus with a proactive approach to resolving queries and ensuring high satisfaction levels.
• Operational knowledge to support asset lifecycle management, compliance requirements, and maintenance standards.
• Supplier and stakeholder management skills to build strong relationships, influence outcomes, and maintain service continuity.
• Financial and analytical capability to prepare accurate reports, analyse performance, and manage cost control measures.
• Technology and process improvement expertise to implement tools that enhance efficiency and reporting accuracy, with proficiency in ERP systems (SAP, JDE) and Microsoft Office.
• Compliance and governance knowledge to ensure all activities meet regulatory standards and company policies.

Why you will enjoy working here | Ko te take ka parekareka e koe ki te mahi ki kōnei

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

• Free access to Marram health care benefits and discounted holiday homes
• $500 bonus for current employees who refer a friend to Downer
• Progression and development programmes, including our inspiring leader's programme for top performers
• Opportunities to work on innovative technologies and national improvement projects
• A collaborative, supportive team environment that drives operational excellence

Have a look at our other great benefits
here

How to apply | Me pēhea ki te tono

To apply for this great opportunity, please click on "Apply" and submit your CV and Cover Letter.