Client Service Manager

5 days ago

Dunedin Central, New Zealand Private Advertiser Full time NZ$60,000 - NZ$80,000 per year

The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community.

Our Company is based on providing quality services and supports in efficient, friendly and proactive ways.

We are seeking a new Client Services Manager to have overall responsibility for the delivery of services to these clients and meeting contractual obligations of the business

This role are based in Dunedin but will be responsible for:

  1. Otago and Southland (includes travel to the Invercargill region minimum of one week per month)

The Client Services Manager (CSM) has a mixed role of supporting the coordinators with rostering, scheduling, following up with support workers on shift as well as networking, managing incidents/accidents, assisting our audit team to meet contract requirements, developing business in the region to encourage growth and being the local face for funders and other agencies in the community.  The CSM also supports and connects with our most complex clients - ensuring they are safe, getting what they need.  Lastly the CSM will also be assisting our Flexible Support service by completing initial client visits with disabled people we support.  This team are responsible for the support and empowerment of disabled people and their families to have more say in the type of cares received and how they will be delivered through hosting their budgets in line with the ministry's purchasing guidelines and to promote the principals of enabling good lives

Day to day, the CSM might be out visiting a funder, calling someone after an incident, meeting a client, completing an individualised support plan with a new client, answering calls, and working with coordination teams to ensure the clients have the right fantastic support workers to provide their supports.

The CSM will also focus on business development, work closely with the clinical and recruitment teams and potentially attend career expos.

If you:

  • are compassionate
  • have service leadership experience
  • are committed to best practice and excellence in customer service
  • want to ensure others are treated with dignity and respect
  • have experience in managing services including complaints, compliments, incidents/accidents
  • like being part of a dynamic, growing and busy environment
  • have proven experience that matches this type of role.... then please apply.

This role is Monday to Friday, and can be between 32 to 40hrs per week.

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