Client Relationship Manager

Location: Invercargill (Southland).

Full time position available

37.5 hours per week, Monday to Friday

At Focus, we believe great things happen when people connect over coffee, through conversation, and with our shared purpose of turning technology into smart solutions. We're a team that puts people first because relationships matter to us. We care deeply about what we do, and we enjoy doing it. Every day, we work alongside local businesses to turn complex challenges into practical, reliable solutions that help them achieve better business outcomes.

If you're someone who values relationships, enjoys problem-solving, and believes technology should not be complicated, you'll fit right in here. We walk the talk, we support each other, and we have fun along the way.

Come and join our award winning team, formally recognised by the community  Where people and technology work better - together.

About the Role

The purpose of this position is to drive client engagement by managing relationships, generating new sales opportunities and developing a strong and consistent brand image.  The successful candidate will be based in our head office in Invercargill and be the face of our company, developing positive relationships with clients and becoming a trusted partner.

Key Responsibilities

• Manage and nurture client relationships within key accounts to ensure satisfaction, retention, and long-term partnership.
• Identify and develop sales opportunities within existing accounts and actively pursue new business through consistent prospecting and networking.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Collaborate with internal teams (technical, support, and delivery) to align solutions with client needs and deliver exceptional service.
• Maintain accurate records of client interactions, sales activities, and pipeline progress using CRM tools.
• Monitor account performance and market trends to identify growth opportunities and mitigate risks.
• Develop and maintain a strong, consistent brand image that resonates with the target audience through client engagement and communication strategies.
• Prepare and present proposals, quotes, and reports to clients and management as required.
• Achieve and exceed sales targets while maintaining high standards of client satisfaction.

About You

You will bring a mix of technical understanding, relationship-building skills, and commercial acumen. Ideally, you have:

• Excellentcommunication skills – able to convey ideas clearly and adapt language for different audiences.
• Strong client service orientation – proactive in building trust, anticipating needs, and delivering solutions that exceed expectations.
• Sales and business development ability – confident in identifying opportunities, influencing decisions, and achieving growth targets.
• Networkingand relationship management skills – be comfortable engaging with clients and industry contacts to strengthen partnerships.
• Good understanding of IT technical terminology
• Team-oriented mindset with a willingness to support and learn from others
• Approachable, friendly, and service-oriented attitude

What's in it for you?

• Join a collaborative team in Invercargill that values innovation, growth, and professionalism.
• Competitive salary and benefits.
• Professional development opportunities to enhance your skills.
• Engage in a wellbeing program designed to support your overall health.
• Participate in social club activities and Friday night team drinks.
• Access health insurance and an employee assistance scheme for you and your family.

If you're ready to grow your career with a team that values people, relationships, and real results, we'd love to hear from you. At Focus, we enjoy a good cup of coffee and a great conversation, because that's where ideas spark and partnerships begin.

Join Focus Technology Group and support our clients to make better business outcomes through technology.

To apply, please forward your most up-to-date CV and covering letter by clicking the "Quick Apply" button.

If you have any questions or would like to see a copy of the job description, please contact