Service Desk Analyst

General information

Location

Auckland

Expertise

Technology

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

07-Nov-2025

Ref #

62644

Description & Requirements
As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About The Role
You will be working directly with some of our largest clients to ensure successful delivery and management of their
IT infrastructure and End user computing.
The service desk will provide operational, technical and provisioning support to our client and ensure we deliver a 'Customer Inspired' service.

Day To Day You Will

• You will be based onsite with the team in our Aucklnd office
• Support users over the phone, email, ServiceNow, chat and more. To deliver an exceptional service for everything IT.
• We support our customers around the clock, so this role may require weekend and evening work.

What Experience You'll Bring

• 1+ years of IT Service Desk experience.
• Qualified or self-taught technology guru who is self-motivated, wanting to up skill themselves and learn something different every day
• NZQA Level 7 or equivalent
• Can learn new technology on the go, while utilizing your current skill sets.
• Can talk to customers from all walks of life while working through a wide range of requests and technical questions.
• The ability to adapt to new processes or changes. We are providing cutting edge new future proofed technology to our customers.

Why Choose Us
Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū
Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina
Benefits
Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

• Wellbeing – Comprehensive medical insurance, life, and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
• Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave payments & support, and study leave.
• Spark Credit – We provide permanent employees with a monthly Spark credit to use on any of our amazing products.
• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.
• Flexible Ways of Working – we offer an optional 1 day WFH per week for our people after your training period has completed.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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Position Description

Position Description - Service Desk