Service Desk Analyst

1 week ago

Auckland, Auckland, New Zealand Evolution Healthcare HR Full time NZ$48,000 - NZ$72,000 per year
Introduction

Join Evolution Healthcare

When you join us at Evolution healthcare, you will be given the support you need to succeed. We provide a safe, friendly, inclusive and diverse work environment. We believe the work we do, the values we uphold, and the ambitions of our team enable our staff to be their best.

With a team of 1700 and growing, Evolution Healthcare is a leading provider of choice for innovative and superior private healthcare across New Zealand. Our group has five hospitals and a range of specialist health and wellbeing services. 

Belonging to Evolution Healthcare means you are supported by an organisation that invests in facilities, technologies and innovative models to continuously move towards a better future for all the people in our care.



Description

About the role

You will work closely with the Service Desk Team Leader and other members of the IT team & vendors to support, administer, and maintain IT services and applications.

Key responsibilities include: 

  • Providing first contact support and resolution for service desk calls 
  • Administering and maintaining IT services and applications for users 
  • Installing and upgrading software, installing hardware and configuring systems and applications.  
  • Managing assigned service requests to ensure they are actioned within the associated SLA's  
  • Providing end users with a high level of customer service 
  • Available to be on call

This is a permanent position for 80 hours per fortnight and is located at Corporate Services, Auckland CBD.



Skills And Experiences

About you

You will pair your technical skills with a customer-centric focus to get the job done while demonstrating the following skills and experience: 

  • IT degree or post-grad diploma/certification  
  • Experience in an information technology support role 
  • Microsoft Office 365 administration experience, incl. Teams, Email and SharePoint advantageous 
  • Knowledge of system design, development, implementation, and user support principles and practices 
  • Experienced in the use of Service desk systems and practices 

Leading through our values

We are a values-driven organisation. You will champion our values of integrity, commitment, collaboration and innovation through your work by bringing the best of yourself to every situation and put the wellbeing of our people and all the people we care for, first.

Apply today  

Applications close: 10 December 2025


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