Manager, HR Help Desk

1 day ago

Auckland, Auckland, New Zealand Suncorp New Zealand Full time
  • Lead a high-performing team delivering exceptional HR support
  • Drive digital innovation and continuous improvement in employee experience
  • Flexible hybrid working with career development opportunities

As Manager, HR Help Desk, you'll lead a dynamic team providing first-touch resolution for HR enquiries across Australia and New Zealand. You'll champion digital self-service, embed new technologies, and drive continuous improvement to enhance employee experience.

What You'll Do

  • Lead and develop a team of HR advisors and consultants to deliver exceptional service and first-touch resolution for HR queries
  • Embed and optimise the new HCM Help Desk module, ensuring adoption of quarterly feature releases
  • Analyse data to identify pain points and recommend solutions that improve digital self-service and employee experience
  • Drive continuous improvement through automation, AI use cases, and enhancements to digital tools such as Knowledge Articles and Oracle Guided Learning
  • Collaborate with HR stakeholders to advocate for process improvements and deliver strong customer outcomes

What You'll Bring

  • Proven experience in first-line people leadership and building high-performing teams
  • Strong digital fluency with experience leveraging automation and AI to improve services
  • Ability to analyse data and translate insights into actionable improvements
  • Expertise in stakeholder management and influencing peers to adopt continuous improvement
  • Experience delivering HR services through digital platforms and partnering across functions

What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

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