Service and Spares Coordinator

6 days ago

Te Rapa, New Zealand Hunter Filling Systems Ltd Full time NZ$60,000 - NZ$90,000 per year

About Us

With over 60 years of expertise, Hunter Filling Systems specialises in the design and production of liquid and powder filling systems for clients worldwide. From hand sanitiser to paint, peanut butter to industrial products – we've filled it all into drums, tins, jars, pipettes, and sachets. We live by our motto: "Filled with Experience".

The Opportunity

We're seeking a Service and Spares Coordinator to be the vital link between our customers and operations. You'll be a key first point of contact for service, spares, and job enquiries while managing all aspects of logistics and shipping. This role offers genuine variety – no two days are the same – covering everything from spare parts orders to coordinating the shipment of complete filling machines worldwide.

What You'll Do

Operations

  • Prepare and fulfil customer spare parts orders from factory stock
  • Maintain accurate inventory records and stock levels in our systems
  • Resolve customer inquiries within agreed timeframes
  • Compile monthly reports and provide timely business reporting

Logistics & Shipping

  • Coordinate all domestic and international shipping – from small components to 3-metre machine crates
  • Manage freight forwarding arrangements and carrier relationships
  • Prepare shipping documentation, including commercial invoices, packing lists, and bills of lading
  • Ensure compliance with customs requirements and export documentation
  • Track shipments and proactively communicate status to customers
  • Manage freight costs and identify cost optimisation opportunities

Service & Spares Management

  • Track service and spares job progress through the factory
  • Keep systems updated with the latest job progress and material consumption
  • Communicate job status to the management team and customers
  • Administer workflow from job creation through to accurate costing and invoicing
  • Support the quote-to-order process, ensuring completeness and accuracy

What We're Looking For

Essential:

  • Experience in a manufacturing or operational environment
  • Understanding of supply chain management, production, and stock management
  • Planning, scheduling, and inventory management experience
  • Experience coordinating freight and logistics
  • Excellent written and verbal communication skills
  • Strong IT skills, particularly MS Office
  • Demonstrated ability to multitask in a fast-paced environment
  • High attention to detail and strong organisational abilities
  • Clean, current NZ full driver's licence
  • Valid passport
  • NZ Citizenship or relevant work visa

Personal Qualities:

  • Customer-focused with a solution-oriented mindset
  • Strong organisational ability
  • Personal integrity and a high level of initiative
  • Confident in making decisions and solving complex problems
  • Action-oriented with a can-do attitude
  • Strong collaboration skills
  • Commitment to continuous improvement and health & safety

Ready to Apply?

If you're looking for a varied, challenging role where you can make a real difference coordinating operations, logistics, and customer service in a manufacturing business, we'd love to hear from you.

Applications from candidates without the legal right to work in New Zealand will be automatically rejected.

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