Customer and Marketing Risk Manager

Why You'll Love Working with Tower

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

What you will be doing

Reporting to the Chief Customer and Marketing Officer, this role plays a key first line of defense role within the business unit to ensure our processes are compliant, effective, documented and well managed. Specifically, the management and oversight of the business unit's processes, quality assurance and the management and mitigation of risk.

This role will partner with the Customer and Marketing Leadership team and key stakeholders to ensure our partners and suppliers have well documented contracts that are compliant, up to date and provide overall value to Tower.

You can expect to be across the following:

• Risk & Incident Management: Lead and embed a strong risk culture within the Customer and Marketing team by identifying, assessing, and mitigating risks, managing incidents in Protecht, and ensuring alignment with Tower's risk frameworks.
• Quality Assurance & Compliance: Own and implement the QA Plan, develop and monitor quality standards, ensure regulatory compliance, and manage internal audit findings and supplier contracts.
• Stakeholder Engagement & Reporting: Collaborate with Line 2 Risk & Compliance, facilitate risk workshops, coach on policy adherence, and prepare governance reports to enhance risk awareness and capability across the business unit.

What you'll need

To be successful in this role, you will also be able to demonstrate the following:

• At least 5+ years' experience in line 1 or line 2 risk role in financial
• Experience in insurance, sales, marketing, digital delivery related business unit/s
• Experience in Process Excellence and QA roles advantageous
• Experience partnering / working alongside business to uplift processes, controls, risk maturity
• Proven data analytics, reporting skills through a risk management system
• Demonstrated knowledge of risk principles and risk
• Strong understanding of regulatory requirements as they relate to Marketing and Customer specifically in an insurance
• Strong understanding of risk management and monitoring processes (risk identification, assessment, treatment as well as control design, implementation and testing).
• Ability to apply critical thinking and analytics to drive continuous improvement
• Commercial mindset with experience in contract governance and
• Excellent stakeholder management skills and the ability to partner, co-operate and collaborate with other senior leaders across the business.
• Strong verbal and written communication and presentation
• Significant experience in General Insurance product knowledge
• The ability to deal with a complex operational environment, undergoing significant

Our Commitment

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected.

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

• Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner`s leave.
• A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
• Annual Performance Review where you get to showcase your progression.
• Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
• Career growth - we promote internal capability; we also have programmes that recognise star performers.
• Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
• Discounts on Tower insurance products
• Free Life Insurance of up to four times your annual base salary
• Paid parental leave top up for 16 weeks.
• Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
• Warehouse Stationery and more

Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.

Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.