Front of House
5 days ago
We're looking for a warm, friendly, and professional Front of House Assistant to join our team at Dhi Ferrari Cakes. As the welcoming face of our patisserie, you'll be essential in creating an exceptional experience for every guest. If you have a genuine passion for dessert and hospitality, and a desire to represent our business with pride, we want to hear from you.
This role is a casual "as required" basis. We expect to have shifts Tuesday to Sunday through December until we close December 25th, then re-opening January 13th.
About Dhi Ferrari Cakes
We are a team of passionate creators, artisans, and strategists, and we have a clear mission: to create magical, memorable experiences for every person who walks through our door.
Working with us isn't just a job. It's an invitation to be part of a vibrant community at The Welder, where we are building a destination built on artistry, quality, and a unique global vision.
We are a brand that fuses the precision of French and Italian pastry with the vibrant, unique flavours of our Brazilian heritage. We are looking for people who want to be part of this special story.
Our kitchen, located in the bustling community of The Welder, is where passion, science, and artistry come together. Led by award-winning pastry chef Dhi Ferrari, our team is dedicated to creating edible masterpieces from scratch. We don't use premixes or shortcuts—just the finest ingredients, meticulous craftsmanship, and a genuine love for the craft.
Key Responsibilities
- Greet and assist customers with warmth and professionalism, Handle customer queries and feedback with a positive, solution-focused attitude
- Take orders accurately and operate the point-of-sale system
- Serve cakes, desserts, and beverages with care and attention to presentation, Liaise with kitchen staff to ensure timely service and order accuracy
- Maintain a clean and inviting front-of-house environment, including counters and displays, by refilling and rotating product displays to ensure freshness and appeal
- Support opening and closing duties as required
- Collect plates, clean tables and load/unload dishwasher
- Adhere to food safety, hygiene, and workplace safety standards
Essential Skills & Attributes
- Prior experience in a customer service or hospitality role.
- A friendly, professional, and well-presented demeanor, with exceptional communication and interpersonal skills.
- Able to remain calm, efficient, and organised during peak periods.
- A strong attention to detail and a genuine sense of pride in your work and personal presentation.
- Confidence in handling cash and using POS systems.
- A passion for high-quality desserts, food, and providing outstanding customer service.
- Conscious of and committed to upholding our business's reputation and brand image.
Bonus skills:
- Knowledge of pastries, desserts, or specialty cakes.
- Barista experience.
Physical Requirements:
- Must be comfortable standing for extended periods.
- Able to lift and carry light trays or stock items (up to 5kg).
- Have the stamina to thrive in a fast-paced environment during busy shifts.
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