Senior Fleet Tyre Technician-BOP
5 days ago
Senior Fleet Tyre Technicians
Carters Tyre Service Ltd - Bay Of Plenty
Fulltime Permanent Role
Minimum of 40 hrs. and Maximum of 55 hrs in a week
Wage $25-$35 an hour
- Great location
- No two days are the same in this hands-on, customer facing position
- More than just a job - you will be joining a great team with real career opportunities
About the job: Carter's Tyre Service Ltd is seeking a Senior Fleet Tyre Technicians to join our Fleet Service team based in Bay of Plenty Region.You will be responsible for tyre management on our clients' commercial fleets, including callouts and after-hours support. The work will involve servicing commercial trucks, utility vehicles, heavy construction equipment, and off-road vehicles.
Your hours will be Monday to Friday, between 7:30am – 5:00pm with rostered Saturdays 9:00am – 12:00 noon and rostered call outs.
SPECIFIC DUTIES & RESPONSIBILITIES
Customer Service
§ Delivery of high-quality service and specific products to costumers.
§ Demonstrate product knowledge and show customers how to maximise the benefits.
§ Perform tyre inspections and record through the TMS system (Fleet Service).
§ Identifies abnormal wear and potential hazards for heavy machines and equipment.
§ Strip and fit tyres as required following the standard operating procedure.
§ Repair punctures according to the company guidelines.
§ Repairs and maintains tyres with chemical or vulcanized components.
§ Removes and replaces wheels and rims
§ Refits tyres and perform inspection checks in accordance with service information requirements.
§ Maintain one's own presentation and positive behaviours towards customers, employees and vendors – be the face of Carter's Tyre Service.
Procedures and Process Adherence
§ Compliance to Service Level Agreement process including TMS processes.
§ Ensure full completion of work processes are completed in full, on time and accurately (job sheets, timesheets, TMS, vehicle audits as an example) meeting operational deadlines.
§ Company uniforms must be worn always.
§ Vehicle audits and checks must be completed.
§ Report damage or wear and tear to vehicle and tools when it happens.
§ Adhere to rosters – Saturday and call out rosters.
§ Vehicles must be kept clean – inside and out.
GENERAL DUTIES & RESPONSIBILITIES
§ Be punctual and work the hours and times specified.
§ Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
§ Support and help develop a positive workplace culture.
§ Demonstrate excellent interpersonal communication skills.
§ Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
§ Comply with all employment obligations.
§ Promptly undertake to complete all reasonable and lawful instructions and directions given.
§ Serve the business in good faith, promoting and protecting the business' best interests.
§ During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
§ Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
SKILLS, EXPERIENCE & EDUCATION
Essential:
§ Tyre Industry knowledge – tyre fitting, wheel alignment.
§ At least High School/ College Graduate
§ A minimum of a clean full NZ Drivers license
§ Ability to quickly develop effective working relationships with internal and external customers/stakeholders.
§ Quick learner of systems.
§ Accurate with figures and attention to detail.
§ Tyre Industry Experience.
Preferred:
§ NZQCF Level 4/NOL SL. 3 or at least 3 years of relevant Tyre industry experience - especially fleet service experience may substitute for the formal qualification.
§ With class 2 driver's license
§ Qualification in Tyre Fitting.
§ Experience with a team environment.
§ Effective communication skills, both verbal and written
§ A friendly and positive outlook with a customer service focus
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