Customer Service Administrator

7 days ago

Napier, New Zealand Napier District Masonic Trust Full time NZ$50,000 - NZ$70,000 per year

The Napier District Masonic Trust is proud to have
assisted the aged in our community for the past 60 years and will continue to
plan and provide housing and care for our elderly in the coming years.

We have an excellent reputation for providing quality
residential aged care and affordable retirement village accommodation. We
believe every elderly person has a right to a place they can call home
regardless of age, stage, means or needs. We are a community built on love,
respect and care for our residents, their families and each other.

About Our Role

We're seeking a friendly, organised Customer Services
Administrator to be the welcoming face of our Elmwood Memory Care Home &
Hospital on Fridays and weekends. Working Fridays (8.30am – 5.00pm), Saturdays and Sundays (10.00am – 4.00pm), you'll ensure our residents, their whānau and
visitors are greeted with warmth while keeping weekend operations running
smoothly.

Alongside welcoming residents, families and visitors,
you'll provide vital administrative support to support to smooth running of our
facility.

Key Responsibilities:

Resident Support & Engagement:

  • Welcome and
    support residents, their whānau and visitors with warmth and professionalism.
  • Act as a helpful
    point of contact, providing assistance and direction as appropriate.

Administration Support:

  • Manage
    reception, phone and email enquiries, providing efficient admin support
    (photocopying, scanning, printing, data entry).
  • Collate and
    distribute communications such as posters, menus and schedules, ensuring
    information is clear and timely.
  • Manage
    records and correspondence (filing, mail, packages, newspapers) accurately and
    promptly.
  • Support IT,
    phone and general facility needs, escalating where required, while safeguarding
    sensitive information with discretion.

This is a role where compassion meets organisation –
ideal for someone who enjoys making a positive impact every day.

About You

You'll bring outstanding customer service skills, a
"can-do" attitude and excellent organisational abilities. Tech-savvy and
detail-focused, you'll be confident working independently and using your
initiative to resolve issues, as weekend cover often means being the main point
of contact on site. Previous healthcare or aged care experience is an
advantage, but most important is patience, empathy and the ability to connect
with people from all walks of life.

You will bring with you:

  • Proven customer
    service experience, with a warm and professional manner
  • Strong
    organisational skills and confidence working independently
  • Sound computer
    literacy across Microsoft Office 365 and database systems
  • A proactive
    approach, with accuracy and attention to detail in all tasks
  • A compassionate
    and caring manner, with resilience and a sense of humour

What We Offer:

  • Purpose with
    heart – play a key role in supporting the wellbeing and dignity of our elderly
    community
  • A caring culture
    – be part of a supportive team built on aroha, respect and genuine connection
  • Balance &
    variety – enjoy weekend hours that leave your weekdays free, with a mix of
    reception, resident engagement and admin support
  • Great rewards – a
    competitive remuneration package with excellent additional staff benefits

How to apply

If you're ready to join a values-based organisation where every day counts,
we'd love to hear from you. Apply now and help us continue our legacy of care.

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