Aftersales Manager

7 days ago

Auckland, Auckland, New Zealand Giltrap Group Full time NZ$80,000 - NZ$120,000 per year

Lead the Future of Giltrap Group's Super Luxury Aftersales

Giltrap Prestige is New Zealand's official home for Aston Martin, McLaren, Lamborghini, and Bentley - four of the world's most iconic super luxury automotive brands. As part of the Giltrap Group, we deliver exceptional customer experiences, combining passion for motoring with world-class service and expertise. Join a team where innovation, craftsmanship, and the thrill of driving are celebrated every day.

About the role

As our
Aftersales Manager
for Giltrap Prestige, you'll be at the heart of our service and parts departments, supporting all four super luxury brands. You'll have the autonomy to shape the future of our aftersales operations, inspire a talented team, and make a real impact every day.

  • Lead the team:
    Recruit, train, and manage aftersales team members. Conduct regular performance reviews, set clear objectives, and support staff development through coaching and training.
  • Optimise operations:
     Oversee workshop scheduling, resource allocation, and inventory management. Monitor productivity, implement strategies to improve efficiency, and ensure compliance with health and safety standards.
  • Grow the business:
     Develop and execute marketing initiatives to promote aftersales services and parts sales. Track and report monthly trade activities and department performance metrics.
  • Champion compliance:
     Maintain systems and documentation to meet manufacturer requirements. Conduct regular warranty self-audits and ensure all service operations comply with dealership policies and brand standards.
  • Uphold manufacturer and brand standards:
     Collaborate with internal teams and manufacturer partners to meet all brand requirements, resolve technical issues, and maintain compliance and reporting standards.
  • Excel in customer service:
    Ensure a high level of customer satisfaction through timely communication, accurate service delivery, and professional handling of enquiries and complaints. Implement customer retention strategies and promote a customer-first culture across the team.

What you'll bring

Our ideal candidate should have proven experience in a leadership role within the automotive industry. A strong understanding of the operations of a service and parts department is vital for success in this role. You should also have:

  • Proven ability to lead, motivate, and inspire your team to achieve business goals
  • Exceptional communication, problem-solving, and organisational skills
  • Familiarity with dealership management systems (DMS)
  • Flexibility to attend manufacturer partner events and training sessions, both locally and internationally
  • A technical/mechanical or parts background is advantageous

Why join Giltrap Group?

When you join Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects.

You'll enjoy:

  • Competitive base salary + generous commission structure + vehicle
  • Ongoing training and development opportunities
  • Travel to attend aftersales conferences globally
  • Comprehensive health & wellbeing programme
  • A paid day off on your birthday
  • Two paid volunteer days each year

About Giltrap Group

Giltrap Group is New Zealand's leading automotive group, proudly family-owned since 1966. With over 20 prestigious brands and a network of dealerships, service centres, and distribution operations, we represent some of the world's most desirable marques - including Aston Martin, Bentley, Lamborghini, McLaren, Porsche, Audi, and Volkswagen.

At Giltrap Group, our motto "We Love Cars" reflects more than passion. It's our commitment to delivering exceptional customer experiences and building enduring partnerships through combining global standards with Kiwi values, and fostering a culture of innovation, care, and community.

From supporting motorsport at Bathurst and Le Mans to investing in sustainability and local charities, we're proud to be helping Kiwis fly both on and off the road.

Ready to accelerate your career? APPLY NOW.

Applications will be reviewed and processed as they are received. We may close this job advertisement at any time, so you are encouraged to submit your application early

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