AKL CITY Customer Service Officer

2 days ago

Auckland CBD, New Zealand China Eastern Airlines Full time

China Eastern Airlines Co., Ltd. is one of the three major airlines in China. Since September 2015, the airline has been operating flights between Auckland and Shanghai. In 2025, we are planning to further expand our business operations in New Zealand. To support this growth, we are seeking highly motivated and dynamic individuals with strong communication skills and a collaborative spirit to join our Auckland team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below:

Key Responsibilities:

  • Efficiently handle incoming phone calls and email inquiries from agents and customers.
  • Provide excellent service to walk-in agents and customers.
  • Perform general sales duties, including ticketing and reservations.
  • Address issues related to flight schedule changes.
  • Compile sales statistics and generate relevant reports.
  • Handle and resolve agent and customer complaints effectively.
  • Perform other tasks as assigned by supervisors.

Skills and Experience:
- Industry experience is preferred.
- Fluency in both written and spoken English and Mandarin is essential.
- Basic knowledge of GDS is an advantage.
- Proficient in PC applications, including Outlook, Excel, and Word.
- A minimum of a bachelor's degree or equivalent is required.
- Display a pleasant and professional personality.

All candidates must provide valid evidence of their legal right to work in NZ.

Due to the high volume of Chinese-speaking passengers and the need to provide effective customer service, proficiency in Mandarin Chinese is highly desirable and will be considered a strong advantage.

If you are enthusiastic about working in a dynamic team environment and wish to be considered for this position, please submit your resume and cover letter via SEEK.

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