Customer Specialist Team Manager

Te mahi ki ASB | Working for ASB Direct Channels

This is an exciting time to join the Direct Service whānau as we continue to cultivate a sense of belonging for our customers and our staff. Direct Service sits under the Direct Channels, who champions our ASB strategy of 'Simple and easy every day, and being brilliant when it matters'.

Our Direct service teams consistently strive to provide our customers with outstanding service and find innovative solutions to accelerate financial progress for all New Zealanders. As we continue to evolve against a backdrop of rapidly changing customers needs, technologies and how our customers choose to bank, Direct Service Team is more important than ever

Te Tūranga | The role

So, what is the most exciting thing about this opportunity?

Our highly engaged Direct Service whānau come from a range of backgrounds, but they all share one thing - passion to help Accelerate financial progress for all New Zealanders. As a leader of the Customer Specialist team, you will lead a team of passionate Customer Specialists who are the voice of ASB and play a pivotal role in supporting our customers with simple and easy banking experiences every day, as they deal with variety of enquiries from a wide range of customers. You will be working in a fast paced environment and leading the team, inspiring our ASB purpose and vision through your outstanding leadership and coaching skills.

This is a 9-month fixed term opportunity based in the Sylvia Park Regional Centre

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Proven leadership with the ability to focus on the wider vision and strategy whilst managing both operational and efficiency metrics.
• You will need to be passionate and have the ability to drive and motivate others to provide unbeatable experiences and outcomes for our customers.
• Your leadership qualities and the ability to operate in a fast-paced environment will enable you to give clear direction, guidance, and support as required.
• What's critical to the success of this role is your growth mind-set, you can manage ambiguity, time pressure, , influencing others, team building, resilience, and conflict management.
• We are looking for applicants who can build credibility with their team, are pro-active, and are confident in their ability to foster successful team environment.
• Exceptional stakeholder management at all levels, ability to develop strong relationships.
• Fostering a culture of continuous learning, encouraging the team to continuously demonstrate our ASB values and mindsets.

He aha tāu e hoki mai ai? | What will you get in return?

In return, you will work for a team that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB- Direct Channels.

Direct Channels is committed to fostering a culture where people are empowered, passionate and valued - living our values every day is integral to achieving our purpose.

Me pēhea te tono | How to apply:

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you

Don't miss this chance, come join the ASB Direct Channels family and apply online today

This dynamic and challenging role is responsible for creating an environment that supports the bank's purpose of Accelerating Financial Progress for all New Zealanders.

Please note that all applications must be received online via our careers site, to be considered for Please see attached position description for further information.

Reference #

PS162246

Posted on

17 Oct 2025

Location(s)

Sylvia Park

Expertise

Branch Manager, Management / Executive

Work type(s)

Fixed Term

Application closes on 31 Oct :59