Fulfilment Operations Manager

**Job ID**: 257090

**Date posted**: 09/09/2024

We’re looking for someone who can lead our logistics team to new heights. As our first Fulfilment Operations Manager for IKEA Sylvia Park, New Zealand, you and your team secure a seamless omnichannel experience for the many people, steering our fulfilment operations to success.

At IKEA, work is more than just a job. It’s work that has a positive impact and that is about creating a better everyday life for all New Zealanders.

How we achieve this is through our values - the compass that guides us in all we do. To us, togetherness, cost-consciousness, improvement and simplicity are more than just words.

Our culture is formed when we put these values into action. When we create a great place to work. When we stand up for equality, diversity and inclusion. When we promote health and wellbeing for our people, and the planet. When we lead by example. That‘s why we’re constantly trying to find better ways to get things done, and to bring out the best in ourselves and others.

But that’s enough about us. Over to you now.

We’re looking for someone to lead, inspire and share with the team their passion for IKEA products; someone who is driven to secure an outstanding customer shopping experience by securing stock availability, excellence in operations & driving customer fulfilment services in IKEA New Zealand.

You have a strong understanding of key performance measurements for business planning and monitoring. You have expertise in retail logistics dynamics and influencing factors. You are driven to develop business strategies and consistently deliver results. You demonstrate effective collaboration and co-creation skills fostering an environment of teamwork and innovation. You are proficient in working methods, performance monitoring and influencing factors that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders. You have an extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements. You are passionate about safety in the workplace and understand all relevant standard operating procedures for Customer Fulfilment, prioritizing the safety of co-workers and customers. You have competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation. With proven ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations. You have previous experience demonstrating strong leadership skills and the initiative to coach diverse teams. With the passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.

You’re all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.

**About this work area**

Fulfilment operations department secure and execute the excellence in end-to-end operation with a unit including inbound & outbound, in-house replenishment, picking and service execution.

As Fulfilment Operations Manager your responsibilities will include, but are not limited to:

- Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
- Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
- Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
- Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
- Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
- Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

A little more about the job

We may be experts in home furnishing, but it is your expertise in the following we are looking for:

- 3-5 years’ experience as a Warehouse Manager or equivalent supply chain or logistics role. With at least 3 years of experience in a leadership role.
- You are committed to IKEA New Zealand in this role for 3 - 5 years.
- Robust experience in and in-depth understanding of logistics & supply chain management in a dynamic omnichannel retail environment.
- Excellent communication skills, and ability to inspire, coach and develop people and secure s