Business Relationship Specialist

1 day ago

Sylvia Park, New Zealand ASB Bank Full time

Join a trusted banking partner supporting small businesses across New Zealand We're looking for a Business Relationship Specialist to join our team, supporting high-value Small Business customers with their financial needs while helping the Bank deliver outstanding service and manage risk effectively. **Te tūranga | The role**: Managing a portfolio of high-value Small Business customers when required. Assisting customers with lending, deposits, referrals, and digital banking solutions. Providing expert advice on transitioning customers to self-service digital channels. Developing a strong understanding of the Small Business industry and our customers' needs. Handling customer maintenance, service requests, transactions, and external information requests accurately and on time. You'll balance customer needs with the Bank's risk profile, ensuring all lending, documentation, and compliance processes are followed. **Te kawenga ka mahia e koe | What you'll deliver**: Excellent customer outcomes through proactive relationship management and needs-based solutions. Strong risk management by monitoring portfolios and ensuring adherence to bank policies. Support for clients to achieve their financial goals while contributing to the Bank's financial and Customer Experience objectives. **Ō pūkenga | About you**: 3+ years in banking, financial services, or account management. Strong communication skills with the ability to build trusted client relationships. Good understanding of lending documentation, credit risk assessment, and financial statements. Working knowledge of banking systems and products, plus intermediate Microsoft Office skills. Accuracy, attention to detail, and problem-solving ability. A Graduate Degree or Diploma in Banking, Finance, or Business (or equivalent business experience). Knowledge of the New Zealand business and financial services market. **Te mahi ki ASB | Working for ASB**: You'll be part of a customer-focused team passionate about helping businesses succeed. We offer opportunities to develop your skills, grow your career, and make a real impact with New Zealand's business community. **Me pēhea te tono | How to apply?** If this role sounds like it might be the one for you, click "apply" - we'd love to hear from you **Job details**: - Reference # - KG161820 - Posted on - 16 Sep 2025 - Location(s) - Sylvia Park - Expertise - AML, Account Management, Admin/ Support/Clerical, Administration Manager, Business Banking, Customer Experience - Work type(s) - Full Time Application closes on 02 Oct 2025 23:59

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