Operations & Customer Service Agent

3 days ago

Blenheim Central, New Zealand Avis Budget Group Full time

Calling all late night owls as we have an opportunity at the Blenheim Airport working the late shift in this part-time role working 20-hours per week

As what we call a Rental Operations Agent you will be responsible for assisting customers with their rental needs and promoting the company's products and services. On occasion we may also need help out back cleaning and preparing our vehicles for the next customer.

  • Supportive, friendly, and caring culture
  • Entry level position
  • Training provided

About the Role

From our customer counter you will greet and interact with customers, market products and services, process rental agreements, payments, and provide information on rental rates and policies. You will also resolve any customer issues and complaints.

To ensure our customers always get the best experience, you will also be responsible for checking vehicles in and out, conducting inspections for damages, and required to clean vehicles from time to time.

In this part time role working 20-hours per week we are looking for someone to fill our late-night shift working as follows:

Monday:

Thursday:

Friday:

Saturday:

What we are looking for:

This position typically requires excellent customer service skills, ability to sell, work independently, work in a fast-paced environment and not afraid of some labouring type work cleaning cars.

To be more specific:

  • Full, clean, valid class 1 driver's licence is essential for this role.
  • Previous experience within retail, hospitality, customer service or similar roles
  • Ability to work in a fast-paced environment while delivery exceptional customer service.
  • Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
  • Ability to follow procedures and adhere to company guidelines and standards.

What's on offer:

  • $25.11 per hour, plus increase your earnings with our sales incentive scheme.
  • Uniform & Parking provided.
  • Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
  • Employee discounts on car rental across Avis Budget Group and our partners
  • Access to discounts and offers from retailers and big brands.
  • Full training provided to help you achieve your goals & reach your potential.

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER If you would like the opportunity to be the face of our business, put an application forward today

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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