Business Support Associate

Join a high-performing Global Markets team and play a pivotal role in driving efficiency, client experience, and operational excellence.

We're looking for a sharp, proactive Business Support Associate who thrives in a fast-paced environment and enjoys being the backbone of a high-impact business.

Mo te tūranga
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About the Role:
As a Business Support Associate, you'll be an integral part of the Global Markets distribution team, providing end-to-end operational, administrative, and analytical support. You'll bring structure, accuracy, and momentum to our workflows while helping us deliver exceptional experiences to our clients and stakeholders.

Deliver high-quality transaction processing support to the Global Markets distribution team.

Develop, produce, and continuously enhance sales and marketing materials to industry-leading standards.

Manage the full client onboarding lifecycle, autonomously driving onboarding and targeting initiatives to create capacity for Origination Managers.\

Maintain key management information including client contacts, revenue reporting, marketing activity and other business insights.

Build strong working relationships with support personnel across Corporate Banking and Business Banking NZ to improve efficiency and communication flow.

Partner with Risk and Compliance to refine processes and balance regulatory requirements with exceptional client experience.

Represent Global Markets in projects relating to client acquisition, process improvement, data management, and risk.

Support the Global Markets Leadership Team with operational needs and contribute to the business's strategic direction.

Assist with general tasks that keep the operating rhythm of the team running smoothly.

Ngā mea kia whai angitū ahau? | What do I need to be successful?
Setting the quality standard for Global Markets communications and producing collateral that clearly communicates our value proposition.

Managing core operational activities, including pipeline reporting, revenue tracking, and other key performance metrics.

Continuously improving the efficiency of transaction processing, onboarding, and client experience—identifying and resolving bottlenecks.

Overseeing day-to-day office management and operational tasks such as Health & Safety requirements, Continuing Education records, IT coordination, and monthly accounts management.

Responding quickly and effectively to requests for support, using initiative and sound judgement to solve problems and make decisions.

Coordinating internal and client events to a professional standard.

Ō pūkenga | About You
To excel, you'll bring a combination of technical capability, professional maturity, and a proactive mindset. This includes:

Strong experience preparing high-quality client presentations using relevant software tools.

High proficiency across the Microsoft Office suite.

Understanding of financial accounting or experience analysing company financial statements.

A track record of streamlining processes and improving operational efficiency.

An analytical mindset, curiosity, and a proactive approach to problem-solving.

High attention to detail, numerical accuracy, and strong time-management skills.

Excellent interpersonal skills, with polished written and verbal communication.

Ability to work autonomously and manage multiple tasks simultaneously in a dynamic environment.

Te mahi ki ASB | Working for ASB
This is a unique opportunity to gain deep exposure to Global Markets while contributing directly to business performance and client outcomes. You'll work alongside experienced professionals, be empowered to take initiative, and help shape the operational heartbeat of a respected and growing team.

In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.

We offer flexible and supportive work environment; we help people grow and celebrate together. Be a part of the growth story that is ASB.

Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If you're organised, analytical, and ready to make an impact—we'd love to hear from you.