Technical Support Analyst, Digital Applications

• Canterbury / Christchurch
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

As a Technical Support Analyst, you'll play a key role in delivering high-quality technical support and maintenance for our business applications and systems within the Digital Service team. You'll be the first point of contact for resolving technical issues, ensuring system stability, and supporting end users while collaborating closely with the Digital Applications & Products teams and the Team Lead. This role involves troubleshooting application issues, performing regular system maintenance, and contributing to process improvements that enhance service delivery and performance. You'll also help build a culture of knowledge sharing through clear documentation and proactive support, ensuring our digital systems continue to meet organisational needs and user expectations.

About the Team/Service/ Location

The Digital Service team is a collaborative and dynamic group dedicated to delivering reliable, high-performing digital solutions that support the organisation's operations and goals. Working closely with the Digital Applications & Products teams, the service focuses on maintaining and enhancing business applications to ensure seamless functionality and an excellent user experience. The team fosters a culture of innovation, continuous improvement, and knowledge sharing, encouraging proactive problem-solving and professional growth. Based in a supportive and technology-driven environment, the Digital Service team plays a vital role in enabling efficient digital service delivery across the organisation.

About you

You are an experienced and motivated Technical Support professional with a passion for solving problems and delivering exceptional user support. With a strong foundation in IT systems, applications, and service management, you take pride in maintaining system reliability and ensuring users have the tools they need to perform at their best. You thrive in a collaborative team environment, communicate effectively with a wide range of stakeholders, and are committed to continuous learning and improvement. Your technical expertise, combined with your understanding of service delivery and commitment to the principles of Te Tiriti o Waitangi, ensures you provide high-quality, user-focused support that aligns with organisational values and goals.

• 3 to 5 years of experience in a technical support or IT role, with proven ability to troubleshoot and resolve a wide range of technical issues.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications such as Microsoft Office and web browsers.
• Experience using service management tools (e.g. ServiceNow, Jira Service Management) and remote support technologies.
• Understanding of IT security best practices and familiarity with network protocols and technologies.
• Excellent communication and relationship-building skills, with the ability to work collaboratively and uphold professional integrity in all interactions.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click "apply now." All applications must be submitted through our online careers portal before 11:59pm on Tuesday 25th of November. If you have any questions about the role, please contact Jayme Hellyerat

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.