Senior Business Analyst

We are seeking a Senior Business Analyst to play a key role in shaping and delivering transformative programs. This is an exciting opportunity to work on innovative projects, including reverse mortgage origination and servicing, broader lending initiatives, deposit systems, and AI-enabled workflows.

The Opportunity
As a Senior Business Analyst, you will be responsible for ensuring business requirements are captured, understood, and translated into effective solutions. You'll collaborate with cross-functional teams to deliver impactful outcomes that align with program objectives. Your expertise will help drive automation, improve efficiency, and enhance customer engagement.

What You'll Do

• Requirements Elicitation & Analysis: Gather, validate, and document business requirements, user stories, acceptance criteria, and process flows across various squads.
• Customer & Business Journey Mapping: Map end-to-end customer and business processes (e.g., reverse mortgage origination/servicing) to identify gaps, risks, and opportunities.
• Stakeholder Engagement: Facilitate workshops and discussions with business SMEs, operations, compliance, product teams, and technology teams to align scope and requirements.
• Solution Design Support: Collaborate with Solution Architects, Test Engineers, and vendors to ensure functional requirements are clearly translated into solution design and delivery.
• AI & Automation Readiness: Support the design of requirements that enable automation, AI-driven workflows, and data integration for improved efficiency and customer engagement.
• Regulatory Alignment: Ensure all requirements comply with CCCFA, AML, and other applicable regulations.
• Delivery Support: Contribute to backlog grooming, sprint planning, UAT support, and successful implementation of solutions.
• Program Alignment: Ensure all requirements connect back to program objectives and transformation outcomes.

You'll also provide guidance to other Business Analysts while defining best practices across transformation initiatives.

What We're Looking For
We're seeking someone with:

• Multiple years' experience as a Business Analyst in financial services or digital transformation programs.
• Strong expertise in requirements elicitation/documentation (Agile methodologies), process design (BPMN), epics/user stories creation.
• Experience in loan origination or reverse mortgage products (desirable).
• Exposure to AI platforms or automation tools (e.g., Pega or Genesys) is advantageous.
• Proven ability to engage diverse stakeholders across operations, compliance, product teams, technology teams, and executive sponsors.
• Excellent analytical skills with the ability to troubleshoot complex issues.
• Strong communication skills – able to translate complex requirements into clear deliverables.

Your Skills & Strengths

• Functional BA expertise – proven track record of delivering on major transformation programs.
• Digital transformation knowledge – experience working on origination or customer engagement platforms.
• Financial services understanding – especially mortgages/lending within compliance-driven environments.
• Problem-solving mindset – ability to optimize performance through innovative solutions.
• Collaboration – strong teamwork across technical/non-technical stakeholders.
• Adaptability – thrives in fast-paced environments with evolving priorities.

Who You Will Be Working With

• Program Manager and Program Director
• Customer Transformation Lead
• Solution Architects and Technical Leads
• Senior Test Engineer and delivery squads
• Business stakeholders across Lending, Operations, Compliance, Finance, and Customer Engagement teams
• External vendors and partners

Our Client
Our client is a leading organisation offering finance products to a diverse range of customers. Their strategy is simple: digitalise everything we do to provide fast, scalable, and easy-to-use solutions that benefit customers with better rates and faster service.

Our client is proud to celebrate diversity and inclusiveness in our workplace. As a Living Wage Employer, Hearing Accredited Workplace, and Rainbow Tick-certified organisation, They are committed to enabling their people to be authentic while helping them to better understand and respond to their customers.