Technical Product Support
5 days ago
Datamars is a global leader in smart farming solutions, animal tracking, and agricultural innovations. Our award-winning technologies and trusted brands, Tru-Test, Speedrite, Zee Tags, Prattley, and NJ Phillips, help farmers achieve efficiency and sustainability. At Datamars, we believe in delivering excellence with passion and innovation.
About the RoleJoin our Customer Success Team in Christchurch and play a key role in supporting farmers and our partners locally and globally. This role focuses on diagnosing and resolving hardware and software issues related to our smart farming product range, including IoT-based solutions. You'll provide technical guidance, training, and proactive support to ensure customers get the most out of our products. This is not an an IT support role.
This is a 24/7 operation shared with our Ireland team. Our NZ hours are 7am–7pm, with weekend and weeknight shifts on a rotating roster. Full induction and product training provided.
What We're Looking ForWe're seeking a tech-savvy problem solver with strong customer service skills and hands-on technical experience. Ideally, you'll bring:
Education & Background
Degree or diploma in IT, Computer Science, or Software Engineering
- Agricultural knowledge or dairy farming experience is a strong advantage
Experience
2+ years in technical support, IT service desk, or customer success roles
- Proven ability to troubleshoot hardware and software issues
- Familiarity with CRM systems (Salesforce) and ticketing tools
- Exposure to smart farming technologies or IoT systems preferred
Technical Skills
Networking basics (IP configuration, Wi-Fi setup, routers)
- Microsoft 365, Azure, Intune, Active Directory
- Basic scripting or coding (Python, SQL, C#, Java)
- Device builds, troubleshooting, and hardware maintenance
Soft Skills
Excellent written and verbal communication
- Strong attention to detail and organisational skills
- Ability to multi-task and work under pressure
- Collaborative team player with adaptability to changing environments
- Competitive base salary + Kiwi Saver Contributions + overtime rates for weekend work & on-call rates
- Paid day off on your birthday
- Employee Assistance Programme
- Reward & Recognition Programme across Australasia
- Global secondment opportunities
Please apply online and for further insight into our business, products and innovations visit
and and follow us on LinkedIn
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